Endpoint Protection

Our SEP 11 server has been up for over a year now; we have a scheduled weekly reboot for maintenance purposes. 

Last week I got an e-mail alert from the SEP server with the subject “Database is down” the context of the e-mail was “The Symantec Endpoint Protection Manager database has gone down and needs immediate attention.” 

This information is good and accurate because the server rebooted as scheduled, what puzzles me is that no one has setup such an alert and I can’t figure out where it came from so I can stop it. This is the first time I get this kind of E-mail alert from my server. 

I looked everywhere in the management console and I can’t find where this alert is coming from. 

Does anyone have any ideas where could this e-mail is coming from?

I am currently running SEP 11.05 on a Windows server 2008 32 bit and I use the embedded database.

Thanks in advance,

 Ray

I believe this is set up when you add your email address at the install of the manager. Anytime the DB goes down, and email is sent out.

I know it works this way in SEP 12 SBE.

Well, that server gets rebooted every week and I never got an e-mail notification about the database going down. It just started happening last week. Do you know where can I disable that e-mail notification in the console?

In SEPM -Monitors-Notification

Delete All the notification and Create it again.

Specially if there is Notification for System Event and Server Health

These are the only alerts I have setup, none of them is related to the server’s health. Do you think I should delete those and re-create them?

See the attached image file

Yeah it will not take much time..just wipe them out and create new ones.

That did it! It is interesting how those alerts having nothing to do with the health of the server will all of the sudden start generating those E-mails.

I thank you very much for your help.

Ray

Hi Vikram,

The alerts came back. Where those these alerts come from? It must be a section in the console where you specify if the database goes down, send an e-mail alert, right?

Try upgrading SEPM to RU6MP1