Endpoint Protection

Hello all!

I am getting this email alert...so I did some investigation ....everything is up and running (includeing the embedded service). Tried restarting the services and rebooting the server...no luck. Once again...manager opens up fine, all services running.

I dug into the logs and found this error......it countinues to write and write ....same error........

 10:33:26.631 THREAD 12 SEVERE: ================== Server Environment ===================
2013-10-22 10:33:26.631 THREAD 12 SEVERE: os.name = Windows 2003
2013-10-22 10:33:26.631 THREAD 12 SEVERE: os.version = 5.2
2013-10-22 10:33:26.631 THREAD 12 SEVERE: os.arch = x86
2013-10-22 10:33:26.631 THREAD 12 SEVERE: java.version = 1.7.0_15
2013-10-22 10:33:26.631 THREAD 12 SEVERE: java.vendor = Oracle Corporation
2013-10-22 10:33:26.631 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-10-22 10:33:26.631 THREAD 12 SEVERE: java.vm.version = 23.7-b01
2013-10-22 10:33:26.631 THREAD 12 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2013-10-22 10:33:26.631 THREAD 12 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-10-22 10:33:26.631 THREAD 12 SEVERE: java.user = null
2013-10-22 10:33:26.631 THREAD 12 SEVERE: user.language = en
2013-10-22 10:33:26.631 THREAD 12 SEVERE: user.country = US
2013-10-22 10:33:26.631 THREAD 12 SEVERE: scm.server.version = 12.1.2100.2093
2013-10-22 10:33:53.713 THREAD 31 WARNING: ClientTransportInfoTask: (db conn) Return Connection Error-> can't find connection (hashcode=4838878) in the map, total count=2
2013-10-22 10:34:03.683 THREAD 31 WARNING: ClientTransportInfoTask: (db conn) Return Connection Error-> can't find connection (hashcode=19041551) in the map, total count=0
2013-10-22 10:34:13.685 THREAD 31 WARNING: ClientTransportInfoTask: (db conn) Return Connection Error-> can't find connection (hashcode=23043671) in the map, total count=0
2013-10-22 10:34:23.686 THREAD 31 WARNING: ClientTransportInfoTask: (db conn) Return Connection Error-> can't find connection (hashcode=29739673) in the map, total count=0
2013-10-22 10:34:33.953 THREAD 31 WARNING: ClientTransportInfoTask: (db conn) Return Connection Error-> can't find connection (hashcode=18313661) in the map, total count=0

Can you also post the scm-server.log file?

Check here as well:

How to debug the Symantec Endpoint Protection Manager

Run the smyhelp tool and see if it returns any errors:

Troubleshooting computer issues with the Symantec Help support tool

This appears to be a known issue that is fixed in SEP12.1RU3:

Database connection log contains database connection warnings

Fix ID: 3075314

Symptom: The db-connection.log contains the warning:

<computercode style="font-family: 'Courier New'; font-size: 12pt; color: rgb(34, 34, 34); line-height: 20px;"></computercode><computercode style="font-family: 'Courier New'; font-size: 12pt; color: rgb(34, 34, 34); line-height: 20px;">WARNING: ClientTransportInfoTask: (db conn) Return Connection Error-> can't find connection (hashcode=X) in the map, total count=0</computercode>

Solution: Fixed an issue in the database connection logic to resolve this warning.

http://www.symantec.com/docs/TECH206828

Do you know how exactly I would fix the connection logic with an embedded database?

The reocmmendation is to upgrade to the version in which this has been fixed: SEP12.1RU3 (whereas you're currently running SEP12.1RU2MP1).

I don't believe there's an article on how to update the logic manually without upgrading.

Ok, I got ya...sorry for my ignorance with this....I rarely have to touch it anymore so when something goes wrong it's a re-learning process : ) also I wasn't aware a newer verison was ready...

Thank you everyone - I'll proceed with the upgrade!