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Symantec Endpoint Protection Manager Interface

Created: 14 Oct 2009 • Updated: 21 May 2010 | 6 comments

Whenever I log into the Symantec Endpoint Protection Manager Console (on my workstation, not the one on the server) I cannot acces the Home or Monitors tabs.  I only see the following text:

The Symantec Endpoint Protection Manager cannot display some parts of the management console
   because your computer runs one or more incompatible Java Runtime Environment (JRE) versions.
   Please uninstall all incompatible JRE versions (1.6 update 10 and greater). Uninstall the remote
   console, and then reinstall the remote console.

   To use your existing JRE with limited console access, use Internet Explorer and enter the following URL:

     http://ServerIP:80/Reporting

And whenever I log into the Manager Console (on the actual server side) I still cannot access the Home or Monitors tabs.  On the server side I see the following error:

Bad Gateway
The server received an invalid response from another server while attempting to fulfill the request.

When I check the scm-server-0.log I see the following information:

2009-10-13 19:13:27.863 SEVERE: ================== Server Environment ===================
2009-10-13 19:13:27.863 SEVERE: os.name = Windows XP
2009-10-13 19:13:27.863 SEVERE: os.version = 5.1
2009-10-13 19:13:27.863 SEVERE: os.arch = x86
2009-10-13 19:13:27.879 SEVERE: java.version = 1.5.0_15
2009-10-13 19:13:27.879 SEVERE: java.vendor = Sun Microsystems Inc.
2009-10-13 19:13:27.879 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-10-13 19:13:27.879 SEVERE: java.vm.version = 1.5.0_15-b04
2009-10-13 19:13:27.988 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-10-13 19:13:27.988 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-10-13 19:13:27.988 SEVERE: java.user = null
2009-10-13 19:13:27.988 SEVERE: user.language = en
2009-10-13 19:13:27.988 SEVERE: user.country = US
2009-10-13 19:13:27.988 SEVERE: scm.server.version = 11.0.4202.75
2009-10-13 19:13:44.660 SEVERE: ================== StartClientTransport ===================
2009-10-13 19:13:46.582 SEVERE: Schedule is started!
2009-10-14 04:00:49.915 SEVERE: DeltaContentTask.generateDeltaContent FAILED 4:{C60DC234-65F9-4674-94AE-62158EFCA433}:91012040:91013036:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.param:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.opt
2009-10-14 04:00:50.118 SEVERE: CODE -1:
2009-10-14 04:01:19.666 SEVERE: DeltaContentTask.generateDeltaContent FAILED 4:{C60DC234-65F9-4674-94AE-62158EFCA433}:91012040:91013036:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.param:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.opt
2009-10-14 04:01:19.666 SEVERE: CODE -1:
2009-10-14 12:16:25.243 SEVERE: AgentLastCheckInTask connect to secars failed: Access Forbidden
2009-10-14 12:18:37.749 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
 at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
 at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)

And this error code 0x10010000 is repeated to the end of the log with the same data each occurence. 

I also am getting System Event emails that are as follows:

 

Server System Events

Time Site Server Severity Event Type Description
10/14/2009 12:41:03 My Site Symantec Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:40:43 My Site Symantec Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:40:33 My Site Symantec Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:39:53 My Site  Symantec Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:39:33 My Site Symantec Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:25:23 My Site Symantec  Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:25:13 My Site Symantec  Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:24:23 My Site Symantec  Severe An unexpected exception has occurred Unexpected server error. ErrorCode: 0x10010000
10/14/2009 12:19:21 My Site Symantec  Severe An unexpected exception has occurred Unexpected parameter value.

Thanks for the help.

-Storm

Comments 6 CommentsJump to latest comment

Vikram Kumar-SAV to SEP's picture

https://www-secure.symantec.com/connect/forums/unable-communicate-reporting-component-2#comment-3078971



Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Saeed's picture

In IIS, ensure that "Read" is checked in the Symantec website component (in this case, content), under Properties > Home Directory. 

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
 

Aniket Amdekar's picture

Hi,

Please refer to the following article:

"Unable to communicate with reporting component" and BAD GATEWAY error on SERVER/reporting

http://service1.symantec.com/support/ent-security....

Symantec Endpoint Protection Manager error: 403 "You are not authorized to view this page" on Home, Monitors, and Reports pages.

http://service1.symantec.com/support/ent-security....

Best,
Aniket

sec091's picture

I have the Manager Console on the server working with just an IIS reset, however I still cannot access the Manager Console Home or Monitors tab with the http://SERVER:PORT/reporting access.  I am still getting the following text on the Home and Monitors tab instead of data: 

The Symantec Endpoint Protection Manager cannot display some parts of the management console
   because your computer runs one or more incompatible Java Runtime Environment (JRE) versions.
   Please uninstall all incompatible JRE versions (1.6 update 10 and greater). Uninstall the remote
   console, and then reinstall the remote console.

   To use your existing JRE with limited console access, use Internet Explorer and enter the following URL:

     http://ServerIP:80/Reporting

And when I click on the above link and login, the Home and Monitors tab display correctly.  Does this just mean that Symantec Endpiont Protection Manager doesn't support the newer java versions?  I have JRE 5.0 update 15 and java 6 update 15.  Will it the Manager Console work with these versions of java?

-Storm

Peterpan's picture

I already experienced this error before, try this resolution below hope it can help.

https://www-secure.symantec.com/connect/forums/how...

:-)

AravindKM's picture

Try by reinstalling in java
console................

The older version(latest is
RU5) has an issue with newer java versions

If you are using an older
version this may be the issue...

From RU5 release notes''Home,
Monitors, and Reports pages are blank on the remote

console after updating Java to version 1.6 Update 11

Fix
ID 1473464


Symptom: When using a remote console, some Symantec Endpoint
Protection

Manager
pages are blank after updating to Java 1.6 update 11.

■ Solution:
Upgraded the version of Java Desktop Integration Components (JDIC)."

I am not sure about JRE 5.0 update 15 and
java 6 update 15 but still u can try...

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind