Endpoint Protection

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  • 1.  Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Posted Oct 21, 2010 09:10 PM

    I have been running Symantec EndPoint Protection 11.0.6 for just over 2 months.  Last week the managment service went down.  There has not been any updates to the system.  The one thing that i need to note is the Admin password expired right around the same time the server stoped working.  I have tried to reinstall the managment server with out any luck.

     

    scm-server-0.log

    ___________________________________________

    2010-10-21 20:28:37.953 SEVERE: ================== Server Environment ===================
    2010-10-21 20:28:37.954 SEVERE: os.name = Windows Server 2008
    2010-10-21 20:28:37.955 SEVERE: os.version = 6.0
    2010-10-21 20:28:37.956 SEVERE: os.arch = x86
    2010-10-21 20:28:37.956 SEVERE: java.version = 1.6.0_14
    2010-10-21 20:28:37.957 SEVERE: java.vendor = Sun Microsystems Inc.
    2010-10-21 20:28:37.957 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2010-10-21 20:28:37.958 SEVERE: java.vm.version = 14.0-b16
    2010-10-21 20:28:37.958 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2010-10-21 20:28:37.959 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2010-10-21 20:28:37.960 SEVERE: java.user = null
    2010-10-21 20:28:37.960 SEVERE: user.language = en
    2010-10-21 20:28:37.961 SEVERE: user.country = US
    2010-10-21 20:28:37.961 SEVERE: scm.server.version = 11.0.6100.645
    2010-10-21 20:28:41.626 SEVERE: ================== StartClientTransport ===================
    2010-10-21 20:28:41.690 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

     

    catalina.out

    ______________________________________

    Oct 21, 2010 8:28:36 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-9090
    Oct 21, 2010 8:28:36 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-8443
    Starting service SCM
    Apache Tomcat/4.1.40
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: ================== Server Environment ===================
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.name = Windows Server 2008
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.version = 6.0
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.arch = x86
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.version = 1.6.0_14
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vendor = Sun Microsystems Inc.
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.version = 14.0-b16
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.user = null
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.language = en
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.country = US
    Oct 21, 2010 8:28:37 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: scm.server.version = 11.0.6100.645
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

     



  • 2.  RE: Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Posted Oct 21, 2010 11:46 PM

    Check this:

    Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2003 64 bit

    http://www.symantec.com/business/support/index?page=content&id=TECH103920&locale=en_US



  • 3.  RE: Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Posted Oct 21, 2010 11:57 PM

    Check out this

     

    Symantec Policy Manager service stops with a Java -1 error in the event log

    http://www.symantec.com/business/support/index?page=content&id=TECH103335&locale=en_US



  • 4.  RE: Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Posted Oct 22, 2010 12:02 AM

    Please refer this

    Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    http://www.symantec.com/business/support/index?page=content&id=TECH102681&locale=en_US



  • 5.  RE: Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Posted Dec 24, 2010 01:00 AM

    Hi ,

    We are using the SEPM RU5 and now the embedded database is not starting in windows2008r2

     

    Regards

    Viquaf Dawre



  • 6.  RE: Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Broadcom Employee
    Posted Dec 24, 2010 01:10 AM

    open a new thread and post the scm-server-0.log (can be located under C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs)



  • 7.  RE: Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    Posted Dec 24, 2010 07:09 PM

    Graches,

    It is probably IIS problem:

    2010-10-21 20:28:41.690 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34

    Please check if in IIS DefaultAppPool is running - if not, try to start it.