Endpoint Protection

Hi,
I've recently installed SEPM on the E:\ partition of one of my servers (2003 Std), however I am unable to log into SEPM as I cannot start the SEPM service. I get the message below
"The Symantec Endpoint Protection Manager service on Local Computer started and then stopped. Some services stop automatically if they have no work to do."

I also get the following error in the Event Viewer:
Event Type: Error
Event Source: semsrv
Event Category: None
Event ID: 4096
Date: 05/08/2009
Time: 14:49:53
User: N/A
Computer: ADMIN1
Description:
The Java Virtual Machine has exited with a code of -1, the service is being stopped.

 I've looked at the known issues on the below document and everything appears to be in order. I cannot see any problems with IIS.
http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/86368136366e1ad78025734e004734d9?OpenDocument



Below is a copy of my scm-server-0.log
2009-07-31 15:48:55.371 SEVERE: ================== Server Environment ===================
2009-07-31 15:48:55.371 SEVERE: os.name = Windows 2003
2009-07-31 15:48:55.371 SEVERE: os.version = 5.2
2009-07-31 15:48:55.371 SEVERE: os.arch = x86
2009-07-31 15:48:55.371 SEVERE: java.version = 1.5.0_14
2009-07-31 15:48:55.371 SEVERE: java.vendor = Sun Microsystems Inc.
2009-07-31 15:48:55.371 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-07-31 15:48:55.371 SEVERE: java.vm.version = 1.5.0_14-b03
2009-07-31 15:48:55.371 SEVERE: java.home = E:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-07-31 15:48:55.371 SEVERE: catalina.home = E:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-07-31 15:48:55.371 SEVERE: java.user = null
2009-07-31 15:48:55.371 SEVERE: user.language = en
2009-07-31 15:48:55.371 SEVERE: user.country = GB
2009-07-31 15:48:55.371 SEVERE: scm.server.version = 11.0.2000.1567
2009-07-31 15:48:55.466 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.util.ScmServerError: Can't read local setting from database!
at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:180)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:78)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
2009-07-31 15:48:55.466 SEVERE: DomainId: null
SiteId: null
ServerId: 8C542CE5C0A801CF006D234C1AB6EDD0
SystemEventId: 1281
EventDesc: Can't read local setting from database!
MessageId: -1
ErrorCode: -1
com.sygate.scm.server.util.ScmServerError: Can't read local setting from database!
at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:180)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:78)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
2009-07-31 15:48:55.482 SEVERE: Unknown Exception during logging
java.sql.SQLException: JZ0R1: Result set is IDLE as you are not currently accessing a row.
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:498)
at com.sybase.jdbc2.tds.TdsResultSet.getColumn(TdsResultSet.java:414)
at com.sybase.jdbc2.jdbc.SybResultSet.getColumn(SybResultSet.java:1576)
at com.sybase.jdbc2.jdbc.SybResultSet.getString(SybResultSet.java:202)
at org.apache.commons.dbcp.DelegatingResultSet.getString(DelegatingResultSet.java:174)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:78)
at java.util.logging.Logger.log(Logger.java:452)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:343)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:322)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:136)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

Can anyone help please?

Regards,
Gavin

Is this SQL or embedded database?

It says Can't read local setting from database! in the log
Have you tried running the management server configuration wizard
is the odbc connection successful?

do u see 5 symantec virutal directories in IIS?

Hi Check if the following steps could help

Reisntall SEP Manager
Restore the communication with new database with the old domain id.

Run Reconfigure Management Server Wizard from Start -- Programs -- Symantec Endpoint Protection Managed

Enter all the required information that is asked during the Wizard

This should take care of the issue.

Symantec Endpoint Protection Manager error: "Failed to connect to server. Make sure that the server is running and your session has not timed out."

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008051410484848

Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/86368136366e1ad78025734e004734d9?OpenDocument

Hi Rafeeq,
it's the embedded database.
Yes I ran the management server config wizard after the install and successfully configured the database.
I'm guessing it's a problem with odbc myself, I am unable to connect see below for error.

Yes I see the 5 virtual directories in IIS (see below)

HI,
I tried this already but to no avail

Hi,
I did this after the installation and successfully created the embedded DB but I still cannot log in nor start the service.

Hi Prachand,
I've been to both these links already and all appeared to be fine. I believe there is some problem with the ODBC connector.

 Are you able to start embedded database service ?
If yes then run the dbvalidator to check if DB is still working :\program files\Symantec\Symantec endpoint protection manager\tools

If still its not working then ..check if you have another application that uses Sybase ( adaptive server anywhere ) database ..check in event viewer if you see any process for dbsrv..

Hi Vikram,
Yes the embedded database service is running without any problems. I also ran the dbvalidator and got the message the database is valid.
In event viewer I saw no entries for dbsrv, however I do believe I'm running another Sybase Database - it is an IGel embedded Database for Thin Client management. And you were right it was causing a conflict of some sort. I stopped this database and associated services and was able to start SEPM manager service and log in to SEPM so thank you for putting me on the right track.

Interestingly once I got Symantec up and running I was able to bring back the Igel database online without any difficulties