Endpoint Protection

1.     Home Page (Risk Per Hour) - broken link insead of the picture with a graph

2.     Monitors (All graphs) - broken links insead of the pictures with a graph

Does anybody have any idea what this could be cause by?

 

Greetings,

Sometimes having IE Enhanced Security will cause this, I would suggest the following:

-Open the Control Panel
-Open Add or Remove Programs
-Select Add or Remove Windows Components
-From within the list uncheck Internet Explorer Enhanced Security Configuration
-Click Next
-Click Finish

Hi,

        For Windows Server 2003:
You can disable Internet Explorer Enhanced Security Configuration from within Add or Remove programs:
Open the Control Panel
Open Add or Remove Programs
Select Add or Remove Windows Components
From within the list uncheck Internet Explorer Enhanced Security Configuration
Click Next
Click Finish



For Windows Server 2008:
You can disable Internet Explorer Enhanced Security Configuration from within the Server Manager:
Open the Server Manager
Highlight Server Manager in the left-pane at the top
In the right-pane, under Security Information, click Configure IE ESC
Turn the Administrators & Users options Off
Click OK

It is removed, but the links are still borken. I will look at 404 errors in the IIS logs

the only thing i see in the iis log is this 404 erorr, which has nothing to do with the problem i have with the graphs.

2009-09-30 22:28:53 W3SVC3 127.0.0.1 GET /favicon.ico - 8014 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+5.2;+Trident/4.0;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 404 0 2

any idea what logs i need to look at to see the erorrs from the graphs not showing up?

anyone?

post a screen shot of your broken links..lets see whats missing.

May be this is because of the Proxy..

Try the below steps it may help..

1. Check in the registry (HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings) those keys"ProxyEnable"=dword:00000001
"ProxyServer"="test:80"

 Change ProxyEnable  to 0
Delete ProxyServer key

These settings are also cached in Hex format in the following location: HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections

-DefaultConnectionSettings
-SavedLegacySettings

Delete both the above key

now that you can see what it looks like, how would i troubleshoot this problem?

Refer to this KB -

Symantec Endpoint Protection Manager: Home, Reports, and Monitor pages are blank and no error messages are displayed

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007122311505400

Let me know if this was helpful,
Thomas

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007122311505400

Restore IIS Secars Mapping

1. Click Start>Control Panel>Administrative Tools>Internet Information Services (IIS) Manager

2. In the navigation tree, under Web Sites, expand the Web Site for the SEPM.

3. Right-click Secars, and then select Properties.

4. On the Virtual Directory tab, click Configuration.

5. Application extension should be empty

6. On the Mappings tab, edit the "Wildcard application maps".

7. Uncheck the "Verify that file exists" option

8. Make sure that Executable path is correct, it should point to:

"C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\secars.dll"

9. Click OK, OK, and OK to exit from Secars properties.

 

Restore IIS Secreg Mapping

1. Click Start>Control Panel>Administrative Tools>Internet Information Services (IIS) Manager

2. In the navigation tree, under Web Sites, expand the Web Site for the SEPM.

3. Right-click Secreg, and then select Properties.

4. On the Virtual Directory tab, click Configuration.

5. Application extension should be empty

6. On the Mappings tab, edit the "Wildcard application maps".

7. Uncheck the "Verify that file exists" option

8. Make sure that Executable path is correct, it should point to:

"C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\secreg.dll"

9. Click OK, OK, and OK to exit from Secreg properties.

everything works after the reinstall