Symantec Endpoint Protection Manager v 11.0 startup error
Hi Team.
I have been trying to figure this out for the last 3 days now.
When trying to start the Symantec Endpoint Protection Manager Service it stops with the following error in the event log.
The Java Virtual Machine has exited with a code of -1, the service is being stopped.
What i have noticed, is that the secars folder is empty??
What am i doing wrong?
below is an extract from the scm-server log file
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2009-11-16 16:35:55.454 SEVERE: ================== Server Environment ===================
2009-11-16 16:35:55.455 SEVERE: os.name = Windows Vista
2009-11-16 16:35:55.456 SEVERE: os.version = 6.1
2009-11-16 16:35:55.456 SEVERE: os.arch = x86
2009-11-16 16:35:55.456 SEVERE: java.version = 1.5.0_15
2009-11-16 16:35:55.457 SEVERE: java.vendor = Sun Microsystems Inc.
2009-11-16 16:35:55.457 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-11-16 16:35:55.457 SEVERE: java.vm.version = 1.5.0_15-b04
2009-11-16 16:35:55.458 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-11-16 16:35:55.458 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-11-16 16:35:55.458 SEVERE: java.user = null
2009-11-16 16:35:55.459 SEVERE: user.language = en
2009-11-16 16:35:55.459 SEVERE: user.country = US
2009-11-16 16:35:55.459 SEVERE: scm.server.version = 11.0.4202.75
2009-11-16 16:35:55.477 INFO: Server startup
2009-11-16 16:35:56.894 FINE: updProcessState: checking...
2009-11-16 16:35:56.899 FINE: updProcessState: The process status has been checked.
2009-11-16 16:35:56.899 FINE: updProcessState: checking...
2009-11-16 16:35:56.904 FINE: updProcessState: The process status has been checked.
2009-11-16 16:35:57.540 SEVERE: ================== StartClientTransport ===================
2009-11-16 16:35:57.580 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:580)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
////////////////////////////////////
This is a netstat extract.
/////////////////////////////////////
Active Connections
Proto Local Address Foreign Address State
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2103 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2105 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2107 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2179 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2301 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2381 0.0.0.0:0 LISTENING
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING
TCP 0.0.0.0:3527 0.0.0.0:0 LISTENING
TCP 0.0.0.0:3999 0.0.0.0:0 LISTENING
TCP 0.0.0.0:5633 0.0.0.0:0 LISTENING
TCP 0.0.0.0:6101 0.0.0.0:0 LISTENING
TCP 0.0.0.0:6106 0.0.0.0:0 LISTENING
TCP 0.0.0.0:8014 0.0.0.0:0 LISTENING
TCP 0.0.0.0:8172 0.0.0.0:0 LISTENING
TCP 0.0.0.0:10000 0.0.0.0:0 LISTENING
TCP 0.0.0.0:47001 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49152 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49153 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49154 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49181 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49188 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49251 0.0.0.0:0 LISTENING
TCP 0.0.0.0:51830 0.0.0.0:0 LISTENING
TCP 10.12.0.12:139 0.0.0.0:0 LISTENING
TCP 10.12.0.12:1801 0.0.0.0:0 LISTENING
TCP 10.12.0.12:3389 10.12.0.44:55629 ESTABLISHED
TCP 10.12.0.12:49470 196.33.166.208:80 ESTABLISHED
TCP 127.0.0.1:42424 0.0.0.0:0 LISTENING
TCP [::]:80 [::]:0 LISTENING
TCP [::]:135 [::]:0 LISTENING
TCP [::]:445 [::]:0 LISTENING
TCP [::]:2103 [::]:0 LISTENING
TCP [::]:2105 [::]:0 LISTENING
TCP [::]:2107 [::]:0 LISTENING
TCP [::]:2179 [::]:0 LISTENING
TCP [::]:2301 [::]:0 LISTENING
TCP [::]:2381 [::]:0 LISTENING
TCP [::]:3389 [::]:0 LISTENING
TCP [::]:3527 [::]:0 LISTENING
TCP [::]:3999 [::]:0 LISTENING
TCP [::]:6101 [::]:0 LISTENING
TCP [::]:6106 [::]:0 LISTENING
TCP [::]:8014 [::]:0 LISTENING
TCP [::]:8172 [::]:0 LISTENING
TCP [::]:10000 [::]:0 LISTENING
TCP [::]:47001 [::]:0 LISTENING
TCP [::]:49152 [::]:0 LISTENING
TCP [::]:49153 [::]:0 LISTENING
TCP [::]:49154 [::]:0 LISTENING
TCP [::]:49181 [::]:0 LISTENING
TCP [::]:49188 [::]:0 LISTENING
TCP [::]:49251 [::]:0 LISTENING
TCP [::]:51830 [::]:0 LISTENING
TCP [::1]:49236 [::1]:49237 ESTABLISHED
TCP [::1]:49237 [::1]:49236 ESTABLISHED
TCP [::1]:49249 [::1]:49250 ESTABLISHED
TCP [::1]:49250 [::1]:49249 ESTABLISHED
TCP [fe80::6038:f12c:4ac0:de23%16]:1801 [::]:0 LISTENING
UDP 0.0.0.0:123 *:*
UDP 0.0.0.0:161 *:*
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:1434 *:*
UDP 0.0.0.0:4500 *:*
UDP 0.0.0.0:5355 *:*
UDP 0.0.0.0:51046 *:*
UDP 0.0.0.0:59030 *:*
UDP 10.12.0.12:137 *:*
UDP 10.12.0.12:138 *:*
UDP 127.0.0.1:53244 *:*
UDP 127.0.0.1:53415 *:*
UDP 127.0.0.1:53419 *:*
UDP 127.0.0.1:53490 *:*
UDP 127.0.0.1:54023 *:*
UDP 127.0.0.1:59031 *:*
UDP 127.0.0.1:60036 *:*
UDP 127.0.0.1:63052 *:*
UDP 127.0.0.1:63148 *:*
UDP 127.0.0.1:65269 *:*
UDP [::]:123 *:*
UDP [::]:161 *:*
UDP [::]:500 *:*
UDP [::]:1434 *:*
UDP [::]:4500 *:*
UDP [::]:5355 *:*
UDP [fe80::6038:f12c:4ac0:de23%16]:546 *:*
C:\Users\vanwykm>
/////////////////////////////////////
Comments
The following KB may be
The following KB may be helpful with your issue -
Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log
http://service1.symantec.com/support/ent-security....
Hi
500 means your IIS is not workig
check if your default app pool is stopped or not.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
HTTP 500 Internal Server
HTTP 500 Internal Server Error
Title: 'Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit'
Document ID: 2009090421412748
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009090421412748?Open&seg=ent
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Try this
Cannot start SEPM - Java Virtual Machine error 4096
Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
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