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symantec endpoint protection managers not loading

Created: 15 Mar 2013 • Updated: 15 Mar 2013 | 4 comments


we have 3 symantec managers. as you can see inthe attachement, all of these are hanging on loading. There is n o problem in db and db connection.

One of these can open after 1hour loading. The others cannot. Regarding the issue, I would like to get your comments and help.

Thanks in advance


Operating Systems:

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Rafeeq's picture

whats the full version name of your SEPM?

Click Start> Run. 
In the Run dialog box, type regedit 
Press Enter. 
Locate the following registry key: 

Locate the following keys: 
JVM Option Number 0 
JVM Option Number 1

Adjust the key values upward, and for optimal performance, match the key values.
For example, to create a 1 GB static heap, set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m". 
Close Regedit. 
Click Start> Settings> Control Panel> Administrative Tools 
In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart.

yilmazt's picture

hi Rafeeg

thanks your message

SEPM version 12.1.1101.401