Hi,
Thank you for posting in Symantec community.
It should be available under start programs.
Go to Start >> All Programs >> Symantec Endpoint Protection Manager >> Symantec Endpoint Protection Manager Tools >> Database Backup up & restore
Could you share the screenshot?
Also, meanwhile check can you execute the Database Backup up & restore wizard from the following location.
Shortcuts of dbtools.bat and sca.bat found under C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin
- dbtools.bat would launch Database Backup and Restore.
- sca.bat would launch Management Server Configuration Wizard.