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Symantec Endpoint Protection not listed in live update "the following symantec products and components are installed on your computer". Unable to perform SEP updates

Created: 30 Aug 2012 • Updated: 11 Sep 2012 | 7 comments
This issue has been solved. See solution.

Symantec Endpoint Protection not listed in live update "the following symantec products and components are installed on your computer".  Unable to perform SEP updates

see screenshot. Thank you

Comments 7 CommentsJump to latest comment

Ashish-Sharma's picture

Can you provide screen shot..

Remove live update wizard ?

Currently what defination are showing in SEP client ?

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

What version of SEP 11.x are you running and What version of Liveupdate has been installed?

Secondly, 

Could you please Run a Repair of SEP client from the Add/ Remove programs, which would resolve the issue.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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SOLUTION
Mick2009's picture

"Thumbs up" to Mithun.  The SEP client has somehow become de-registered from LiveUpdate.  A repair (or upgrade to the latest available release of SEP) will fix it.

With thanks and best regards,

Mick

sandra.g's picture

Yep. Repair the installation. The screenshot clearly shows that LiveUpdate only knows to look for updates for itself.

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!