Symantec Endpoint Protection not listed in live update "the following symantec products and components are installed on your computer". Unable to perform SEP updates
Created: 30 Aug 2012 | Updated: 11 Sep 2012 | 7 comments
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Symantec Endpoint Protection not listed in live update "the following symantec products and components are installed on your computer". Unable to perform SEP updates
see screenshot. Thank you
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If you Choose next and update client
Are you received any error ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
No error. Simply states: All of the Symantec products and components installed on your computer are currently up-to-date.
Can you provide screen shot..
Remove live update wizard ?
Currently what defination are showing in SEP client ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hello,
What version of SEP 11.x are you running and What version of Liveupdate has been installed?
Secondly,
Could you please Run a Repair of SEP client from the Add/ Remove programs, which would resolve the issue.
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
"Thumbs up" to Mithun. The SEP client has somehow become de-registered from LiveUpdate. A repair (or upgrade to the latest available release of SEP) will fix it.
With thanks and best regards,
Mick
Yep. Repair the installation. The screenshot clearly shows that LiveUpdate only knows to look for updates for itself.
sandra
Symantec, Information Development, IMDP
Symantec Endpoint Protection / Core Security Engineering Group
Don't forget to mark your thread as 'solved' with the answer that best helped you!
repair the installation and see if the product is listed.
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