Endpoint Protection

 View Only
  • 1.  Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 12:34 PM

    I have this on my computer and it says the definitions are out of date. I try to update but a password screen comes up and i dont have that. We are from a small compnay who used to have an IT person, who, when leaving, took all this info with them. Ive read quite a few forums and have searched for the resetpass.bat, the tools folder, the iforgot file, and cant find any of them. Is there any advise as to how i can get into the system since i need to upadate our database asap



  • 2.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 01:41 PM

    How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

    http://www.symantec.com/business/support/index?page=content&id=TECH102261

    Of

    If you don't have any uninstall password change registry setting.

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword

    Set to 0 to disable



  • 3.  RE: Symantec Endpoint Protection password retreival

    Broadcom Employee
    Posted Sep 14, 2012 02:47 PM

    Hi,

    Could you please confirm the SEPM version?

    Prior to SEP 12.1 RU1 MP1, resetpass.bat file would be present under c:or installed drive\Program Files or (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\resetpass.bat

    It will reset username & the password to 'admin'.

    It's not possible to change the database password later on & it's by design.

     



  • 4.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 03:17 PM

    Hi Chetan

    I dont have a tools folder in the Symantec/Symantec Endpoint......  path. I also dont know what version it is, i didnt install it, is there a way to figure this out. Sorry im not very tech savvy lol



  • 5.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 04:52 PM

    Under Add or Remove Programs (or Programs and Features, depending on your version of Windows), you should be able to get Support information.

    I'm not aware of being able to set a password to run LiveUpdate. Can you maybe take a screenshot? Is your taskbar menu a tilted shield or an upright one?

    sandra



  • 6.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 05:04 PM

    the version of my program is 11.0.4000.2295



  • 7.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 05:05 PM

    taskbar is an upright shield



  • 8.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 05:30 PM

    As far as I know, there is no password retrieval for the client. The resetpass.bat is for lost password for the management console, aka the SEPM. You would need to locate on which machine the SEPM is installed, and from there, you may be able to get in to the SEPM and disable client passwords. That is, if your clients are still communicating with the SEPM.

    You should also have no trouble getting to the Administration Guide for your version. It should be able to help you once you are able to log in: ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_protection/11.0/manuals/mr4/administration_guide.pdf

    You whould know that the build you're using is from November of 2008. I would update as soon as possible. If you no longer have a valid licence, you can call for info on renewing. The information for non-technical support: http://www.symantec.com/support/assistance_care.jsp

    Good luck...

    sandra



  • 9.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 14, 2012 05:50 PM

    I think its  the proxy which is asking for the authentication

    open control panel

    open liveupdate

    set the proxy settings as in your Internet explorer.



  • 10.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 23, 2012 12:56 PM

    Contact Symantec Customer Care on 

    http://www.symantec.com/support/assistance_care.jsp

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456                                                                                            

    IDD call: +61 2 8220 7111



  • 11.  RE: Symantec Endpoint Protection password retreival

    Posted Sep 23, 2012 01:04 PM

    HI,

    I think problem are solved, we are not received any comment after 15 Sep.