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Symantec endpoint protection prevent login on windows server 2012

Created: 16 Oct 2013 | 14 comments
deepaknk's picture

Symantec endpoint protection prevent login on windows server 2012

OS VERSION : standard 2012 64 bit

Endpoint version :12.1.3 RU3

i am getting below mention while login

the user profile service service failed the sign-in user profile cannot be loaded

Operating Systems:

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deepaknk's picture

not need uninstall client we just stop symantec services and it started load all windows login profile.

deepaknk's picture

after stop symantec services i am able to login into the server.

.Brian's picture

What components are installed for SEP? Have you tried with AV only?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

deepaknk's picture

yes on the machine only having AV components.

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

According to Microsof documentation, the most common cause would be as follows:

"This issue may occur if the user profile was manually deleted by using the command prompt or Windows Explorer by a user or by some program. A profile that is manually deleted does not remove the security identifier (SID) from the user profile list in the registry. Since the SID is still present, Vista (or Windows 7) will still try to load the profile by using the ProfileImagePath that points to a nonexistent path. Therefore, the profile cannot be loaded".

This list can be found in the Regsitry at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Reference

"The User Profile Service failed the logon. User profile cannot be loaded"

http://www.symantec.com/docs/TECH131866

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

deepaknk's picture

Hi

I have been facing this after entered the server in domain, when I stop –smc it works normal and I able to load profile. The server is newly created we didn’t delete anything on that.

James007's picture

When you will restart SMC service problem occured again ?

If yes you can create support ticket for this problem.

deepaknk's picture

If your profile cache in system after that not need to stop smc for same login

James007's picture

It's means when create new profile problem are occured.

I suggest you can open Support ticket

.Brian's picture

Have you opened a support case for this issue?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.