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Symantec Endpoint Protection Restart Loop

Created: 27 Aug 2013 | 5 comments

I'm currently working on a school laptop with pre-installed symantec endpoint protection, and the problem that the laptop is having is that a restart pop-up keeps occurring regardless of how many times the laptop shuts down / restarts. The message has

"The Symantec Endpoint Protection installation requires this computer to restart."

And then an option to remind to restart later or now.

I tried googling the problem but could not reach an answer. Is there a fix for this?

Operating Systems:

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_Brian's picture

What's the exact version that you're running?

have you attempted a repair and/or re-install?

Mithun Sanghavi's picture


What version of SEP 12.1 have you installed?

What OS is the Laptop running?

Secondly, check these Articles which may assist you - 

Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

System is in a reboot loop after installing Symantec Endpoint Protection (SEP) version 12.1

Windows installer is stuck in loop for Installing Symantec Endpoint Protection

Hope that helps!!

Mithun Sanghavi
Senior Consultant

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Rafeeq's picture

Since it was pre-installed not sure if you still have the setup file with you. If you have then its good to do a complete uninstall /reinstall. When you open Symantec endpoint protection what components do you see lilke Antivirus and antispyware, sonar and NTP?


John Troll's picture

To _Brian: version 11.0.5002.333  and I do not have the original disc or else I would re-install. How do I attempt a repair?


Mithun Sanghavi: I think I am running version 11.0, and I am running Windows 7. I tried looking in the registry for PendingFileRenameOperations as your solutions suggest, but it was not there.


Rafeeq: I just see Antivirus and spyware

_Brian's picture

That is a really old version.

You need to do it thru add/remove programs in the control panel