sepmasterservice is shuttingdown on multiple machines
40+ computers running W7 32bit OS, all from the same OS image(2 years ago) and issues. This is not occuring on other systems.
Upgraded SEP to 12.1.6.608.6300 = Did not resolve the issue
Repair has no affect
Comms update package has no affect
Ran a script to restart sepmasterservice and the clients finished the upgrade which was apparently not complete. Service still shuts down within a number of hours
Event viewer details:
Faulting application name: ccSvcHst.exe, version: 12.12.0.15, time stamp: 0x550cbac0
Faulting module name: ccEraser.dll, version: 115.2.0.111, time stamp: 0x563d63d3
Exception code: 0xc0000417
Fault offset: 0x0024a742
Faulting process id: 0x3d0
Faulting application start time: 0x01d164db5f98b3a9
Faulting application path: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.6608.6300.105\Bin\ccSvcHst.exe
Faulting module path: C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.6608.6300.105\Data\Definitions\VirusDefs\20160210.052\ccEraser.dll
Report Id: c1de6289-d0ce-11e5-b6bb-b8ca3aa1188e
Ran Cleanwipe on one system and installed full package. No problems on that system now.
Looking for a better time saving solution than uninstall and reinstall SEP on all of these clients. I read in one article to stop the service and replace the C:\Program files\Symantec\Symantec Endpoint Protection\ path with working files from another system. Tried this but the files were still in use even though sepmasterservice was shutdown and could not modify them.
Any ideas or direction will help!
Thanks in advance