Endpoint Protection Small Business Edition

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  • 1.  Symantec Endpoint Protection Small Business Edition Console error

    Posted Oct 25, 2013 03:41 PM

    Dear all;

     

    I get the following error message when I connect to the SEP console:

     

    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator.

     

    I checked the services and they are all running, and I also checked the database connectio through ODBC and the connection was fine. I also checked the registry for a previous proxy, and there isn't any previous proxy!

    Server OS: Windows Server 2003 32bit Standard Edition R2 SP2

    RAM: 3G

    CPU: Intel Xeon 3.40GHz

    Please advise.

    Thanks.

     

     



  • 2.  RE: Symantec Endpoint Protection Small Business Edition Console error

    Posted Oct 25, 2013 03:49 PM
    What happens after reboot?


  • 3.  RE: Symantec Endpoint Protection Small Business Edition Console error

    Posted Oct 25, 2013 03:51 PM

    and this is the catalina log:

    Oct 25, 2013 2:34:19 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-9090
    Oct 25, 2013 2:34:20 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-8443
    Starting service SCM
    Apache Tomcat/4.1.37-LE-jdk1.4
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Protection Center\tomcat\etc\license
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: ================== Server Environment ===================
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.name = Windows 2003
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.version = 5.2
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.arch = x86
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.version = 1.6.0_14
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vendor = Sun Microsystems Inc.
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.version = 14.0-b16
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.home = C:\Program Files\Symantec\Symantec Protection Center\jdk\jre
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Protection Center\tomcat
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.user = null
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.language = en
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.country = US
    Oct 25, 2013 2:34:21 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: scm.server.version = 12.0.1001.95
    Utility>> emptyDir: Error, Can NOT delete -> C:\Program Files\Symantec\Symantec Protection Center\tomcat\temp\jar_cache1492971819340106285.tmp
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueUnBound :: ::::::::::::::
    AdminCredentials :: valueUnbound :: Settings offline :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    Exception in thread "Timer-5" java.lang.OutOfMemoryError: GC overhead limit exceeded
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    Exception in thread "Timer-0" java.lang.OutOfMemoryError: GC overhead limit exceeded
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    AdminCredentials :: valueBound :: ::::::::::::::
    AdminCredentials :: valueBound :: Settings online :: Previous status 1
    Stopping service SCM
    AdminCredentials :: valueUnBound :: ::::::::::::::
    AdminCredentials :: valueUnbound :: Settings offline :: Previous status 1
    WebappClassLoader: Lifecycle error : CL stopped
    WebappClassLoader: Lifecycle error : CL stopped
    java.lang.Exception: Stack trace
    at java.lang.Thread.dumpStack(Thread.java:1206)
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1426)
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)
    at org.apache.xerces.parsers.ObjectFactory.findProviderClass(Unknown Source)
    at org.apache.xerces.parsers.ObjectFactory.newInstance(Unknown Source)
    at org.apache.xerces.parsers.ObjectFactory.findJarServiceProvider(Unknown Source)
    at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
    at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
    at org.apache.xerces.parsers.DOMParser.<init>(Unknown Source)
    at org.apache.xerces.parsers.DOMParser.<init>(Unknown Source)
    at org.apache.xerces.jaxp.DocumentBuilderImpl.<init>(Unknown Source)
    at org.apache.xerces.jaxp.DocumentBuilderFactoryImpl.newDocumentBuilder(Unknown Source)
    at com.sygate.scm.common.configobject.XMLHelper.newDocument(XMLHelper.java:42)
    at com.sygate.scm.common.configobject.AbstractSchema.getDocument(AbstractSchema.java:53)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:263)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemLocalSettings(ConfigManager.java:1779)
    at com.sygate.scm.server.task.ScheduledReportingHelper.isReportingServer(ScheduledReportingHelper.java:188)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.run(SecurityAlertNotifyTask.java:283)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
     


  • 4.  RE: Symantec Endpoint Protection Small Business Edition Console error

    Posted Oct 25, 2013 03:51 PM

    this is the scm-server-0.log

    2013-10-25 14:34:21.924 SEVERE: ================== Server Environment ===================
    2013-10-25 14:34:21.924 SEVERE: os.name = Windows 2003
    2013-10-25 14:34:21.924 SEVERE: os.version = 5.2
    2013-10-25 14:34:21.924 SEVERE: os.arch = x86
    2013-10-25 14:34:21.924 SEVERE: java.version = 1.6.0_14
    2013-10-25 14:34:21.924 SEVERE: java.vendor = Sun Microsystems Inc.
    2013-10-25 14:34:21.924 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2013-10-25 14:34:21.924 SEVERE: java.vm.version = 14.0-b16
    2013-10-25 14:34:21.924 SEVERE: java.home = C:\Program Files\Symantec\Symantec Protection Center\jdk\jre
    2013-10-25 14:34:21.924 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Protection Center\tomcat
    2013-10-25 14:34:21.924 SEVERE: java.user = null
    2013-10-25 14:34:21.940 SEVERE: user.language = en
    2013-10-25 14:34:21.940 SEVERE: user.country = US
    2013-10-25 14:34:21.940 SEVERE: scm.server.version = 12.0.1001.95
    2013-10-25 14:34:25.096 SEVERE: ================== StartClientTransport ===================
    2013-10-25 14:34:25.565 SEVERE: Schedule is started!
    2013-10-25 14:36:18.972 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    at org.apache.xerces.parsers.ObjectFactory.findJarServiceProvider(Unknown Source)
    at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
    at org.apache.xerces.parsers.ObjectFactory.createObject(Unknown Source)
    at org.apache.xerces.parsers.DOMParser.<init>(Unknown Source)
    at org.apache.xerces.parsers.DOMParser.<init>(Unknown Source)
    at org.apache.xerces.jaxp.DocumentBuilderImpl.<init>(Unknown Source)
    at org.apache.xerces.jaxp.DocumentBuilderFactoryImpl.newDocumentBuilder(Unknown Source)
    at com.sygate.scm.common.configobject.XMLHelper.newDocument(XMLHelper.java:42)
    at com.sygate.scm.common.configobject.AbstractSchema.getDocument(AbstractSchema.java:53)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:263)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemConfigRootObject(ConfigManager.java:1287)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:178)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:83)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
    2013-10-25 14:36:18.972 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
    java.lang.OutOfMemoryError: Java heap space
    at com.sybase.jdbc2.utils.BufferPool.makeBuffer(BufferPool.java:234)
    at com.sybase.jdbc2.utils.BufferPool.getBI(BufferPool.java:219)
    at com.sybase.jdbc2.timedio.InStreamMgr.setBuffer(InStreamMgr.java:431)
    at com.sybase.jdbc2.timedio.Dbio.doRead(Dbio.java:230)
    at com.sybase.jdbc2.timedio.InStreamMgr.readIfOwner(InStreamMgr.java:516)
    at com.sybase.jdbc2.timedio.InStreamMgr.doRead(InStreamMgr.java:277)
    at com.sybase.jdbc2.tds.TdsProtocolContext.getChunk(TdsProtocolContext.java:580)
    at com.sybase.jdbc2.tds.PduInputFormatter.readPacket(PduInputFormatter.java:229)
    at com.sybase.jdbc2.tds.PduInputFormatter.skip(PduInputFormatter.java:147)
    at com.sybase.jdbc2.utils.CacheStream.skip(CacheStream.java:264)
    at java.io.FilterInputStream.skip(FilterInputStream.java:125)
    at com.sybase.jdbc2.jdbc.RawInputStream.doneReading(RawInputStream.java:529)
    at com.sybase.jdbc2.jdbc.RawInputStream.checkDone(RawInputStream.java:496)
    at com.sybase.jdbc2.jdbc.RawInputStream.close(RawInputStream.java:441)
    at com.sygate.scm.server.util.DatabaseInputStream.close(DatabaseInputStream.java:42)
    at com.sygate.scm.util.IOUtilities.closeInputStream(IOUtilities.java:49)
    at com.sygate.scm.server.task.PackageTask.checkLiveUpdateDirectory(PackageTask.java:1537)
    at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:269)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2013-10-25 14:37:40.941 SEVERE: Unknown Exception in: com.sygate.scm.server.task.AgentLogCollector
    java.lang.OutOfMemoryError: Java heap space
    2013-10-25 14:37:43.957 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2013-10-25 14:39:02.113 SEVERE: Unknown Exception in: com.sygate.scm.server.task.AgentLogCollector
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2013-10-25 14:39:03.832 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2013-10-25 14:39:47.973 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
    java.lang.OutOfMemoryError: Java heap space
    2013-10-25 14:40:02.004 SEVERE: Sending mail failed. So retrying to directly send it to corresponsing mail servers.
    2013-10-25 14:40:31.145 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
    at com.sybase.jdbc2.tds.TdsResultSet.next(TdsResultSet.java:321)
    at com.sybase.jdbc2.tds.TdsResultSet.close(TdsResultSet.java:453)
    at com.sybase.jdbc2.jdbc.SybResultSet.markDead(SybResultSet.java:1540)
    at com.sybase.jdbc2.jdbc.SybResultSet.close(SybResultSet.java:1608)
    at com.sybase.jdbc2.jdbc.SybResultSet.close(SybResultSet.java:193)
    at org.apache.commons.dbcp.DelegatingResultSet.close(DelegatingResultSet.java:151)
    at com.sygate.scm.server.db.util.DatabaseUtilities.closeResultSet(DatabaseUtilities.java:339)
    at com.sygate.scm.server.metadata.BaseMetadataCollection.getMetadataForQuery(BaseMetadataCollection.java:749)
    at com.sygate.scm.server.metadata.BaseMetadataCollection.getMetadata(BaseMetadataCollection.java:155)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:741)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:249)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:248)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemConfigRootObject(ConfigManager.java:1287)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.getSystemAdminEmails(SecurityAlertNotifyTask.java:3375)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:2558)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processResponses(SecurityAlertNotifyTask.java:2538)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.analyzeTimeRange(SecurityAlertNotifyTask.java:1795)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.outbreak(SecurityAlertNotifyTask.java:1394)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.processNotifications(SecurityAlertNotifyTask.java:419)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.run(SecurityAlertNotifyTask.java:291)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2013-10-25 14:40:33.536 SEVERE: Unknown Exception in: com.sygate.scm.server.task.StateCheckpointTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2013-10-25 14:40:40.333 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2013-10-25 14:40:41.145 SEVERE: Unknown Exception in: com.sygate.scm.server.task.SecurityAlertNotifyTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2013-10-25 14:40:43.895 SEVERE: Sending mail failed. So retrying to directly send it to corresponsing mail servers.
    2013-10-25 14:40:45.067 SEVERE: Unexpected error occured while sending an email. Failed to send Email[alert@bostonhelpdesk.com;alert@bostonhelpdesk.com]
    2013-10-25 14:42:22.927 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.OutOfMemoryError: Java heap space
    2013-10-25 14:42:23.505 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
    at com.sybase.jdbc2.tds.TdsResultSet.next(TdsResultSet.java:321)
    at com.sybase.jdbc2.tds.TdsResultSet.close(TdsResultSet.java:453)
    at com.sybase.jdbc2.jdbc.SybResultSet.markDead(SybResultSet.java:1540)
    at com.sybase.jdbc2.jdbc.SybResultSet.close(SybResultSet.java:1608)
    at com.sybase.jdbc2.jdbc.SybResultSet.close(SybResultSet.java:193)
    at org.apache.commons.dbcp.DelegatingResultSet.close(DelegatingResultSet.java:151)
    at com.sygate.scm.server.db.util.DatabaseUtilities.closeResultSet(DatabaseUtilities.java:339)
    at com.sygate.scm.server.metadata.BaseMetadataCollection.getMetadataForQuery(BaseMetadataCollection.java:749)
    at com.sygate.scm.server.metadata.BaseMetadataCollection.getMetadata(BaseMetadataCollection.java:155)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:741)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:249)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:248)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemDomainObject(ConfigManager.java:1305)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:150)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:83)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
    at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:53)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Thread.java:619)
    2013-10-25 14:42:25.083 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
    at com.sybase.jdbc2.tds.TdsResultSet.next(TdsResultSet.java:321)
    at com.sybase.jdbc2.tds.TdsResultSet.close(TdsResultSet.java:453)
    at com.sybase.jdbc2.jdbc.SybResultSet.markDead(SybResultSet.java:1540)
    at com.sybase.jdbc2.jdbc.SybResultSet.close(SybResultSet.java:1608)
    at com.sybase.jdbc2.jdbc.SybResultSet.close(SybResultSet.java:193)
    at org.apache.commons.dbcp.DelegatingResultSet.close(DelegatingResultSet.java:151)
    at com.sygate.scm.server.db.util.DatabaseUtilities.closeResultSet(DatabaseUtilities.java:339)
    at com.sygate.scm.server.metadata.BaseMetadataCollection.getMetadataForQuery(BaseMetadataCollection.java:749)
    at com.sygate.scm.server.metadata.BaseMetadataCollection.getMetadata(BaseMetadataCollection.java:155)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:741)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:249)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:248)
    at com.sygate.scm.server.configmanager.ConfigManager.getLuDownloadedContentArray(ConfigManager.java:1655)
    at com.sygate.scm.server.util.LuServerUtility.getDownloadedContentArray(LuServerUtility.java:225)
    at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.publishLuDownloadedContentArray(ConfigServerHandler.java:2086)
    at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.publishLuInventory(ConfigServerHandler.java:403)
    at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.handleRequest(ConfigServerHandler.java:272)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:125)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:83)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
    at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:53)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Thread.java:619)
    2013-10-25 14:42:26.552 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.OutOfMemoryError: Java heap space
    2013-10-25 14:42:27.880 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.OutOfMemoryError: Java heap space
    2013-10-25 14:42:28.552 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.OutOfMemoryError: Java heap space
    2013-10-25 14:42:30.083 SEVERE: Shuting down server ...
    2013-10-25 14:42:32.646 SEVERE: Shuting down server ...
    2013-10-25 14:42:32.661 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.NullPointerException
    at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:91)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:238)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:83)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Thread.java:619)
    2013-10-25 14:42:32.880 SEVERE: Shuting down server ...
    2013-10-25 14:42:35.802 SEVERE: Shuting down server ...
    2013-10-25 14:42:53.443 SEVERE: Shuting down server ...
     


  • 5.  RE: Symantec Endpoint Protection Small Business Edition Console error

    Posted Oct 25, 2013 03:53 PM

    The server is a file and mail server, so restarting it isn't easy.

    There is more than 60G space on the C, and the RAM utalization is low...



  • 6.  RE: Symantec Endpoint Protection Small Business Edition Console error

    Posted Oct 25, 2013 05:02 PM

    as noticed from the log files, there is a Java memeory issue, the issue was solved as follows:

    To adjust the Symantec Endpoint Protection Manager heap size:

      1. Click Start> Run.
      2. In the Run dialog box, type regedit
      3. Press Enter.
      4. Locate the following registry key: 
        HKLM\SYSTEM\CurrentControlSet\Services\semsrv\Parameters\
      5. Locate the following keys: 
        JVM Option Number 0 
        JVM Option Number 1
      6. Adjust the key values upward, and for optimal performance, match the key values.
        For example, to create a 1 GB static heap, set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m".
      7. Close Regedit.
      8. Click Start > Settings > Control Panel > Administrative Tools
      9. In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart.