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Symantec Endpoint Protection v 12.1.1000.157 Client Status Icons

Updated: 15 Feb 2012 | 5 comments
David Atterbury's picture
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This issue has been solved. See solution.

Hello group,

In the Symantec Endpoint Protection Management Console a number of clients have a Client Status Icon that looks like a solid block yellow arrow pointing vertically downwards with a red coloured dot in the top hand corner of the icon, inside the red dot is white X; normally the computer status icon shows a computer monitor screen with a green dot.

I cannot find reference to this icon in the SEP documentation, nor can I find reference to it on the Symantec web site.

Can anyone help with identifying what this icon means please?

Many thanks

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Ajit Jha's picture
15
Feb
2012
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David Atterbury's picture
15
Feb
2012
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Thanks Ajit, I have already

Thanks Ajit, I have already seen that document and none of the icons shown are the same as the one we are seeing on our clients.

Appreciate you looking though, cheers.

pete_4u2002's picture
15
Feb
2012
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right click on client and

right click on client and select the edit properties from one client it will show the message of the icon. it looks deployment failed.

greg12's picture
15
Feb
2012
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Probably installation failure

It probably means that the client installation failed. Right click on the client symbol, click "Edit Properties",  and see if there is a error message ("Deployment status" etc.).

Have a look at this thread:

https://www-secure.symantec.com/connect/forums/sign

David Atterbury's picture
15
Feb
2012
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Greg, thanks for that

Greg, thanks for that pointer. It looks like the icon, as you suggested, means that the installation failed. I am seeing "Install failed, rolled back." on the 'Edit Porperties' tab.

Your help is much appreciated.