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Symantec Endpoint Protection v 12.1.1000.157 Client Status Icons

Created: 15 Feb 2012 • Updated: 15 Feb 2012 | 5 comments
This issue has been solved. See solution.

Hello group,

In the Symantec Endpoint Protection Management Console a number of clients have a Client Status Icon that looks like a solid block yellow arrow pointing vertically downwards with a red coloured dot in the top hand corner of the icon, inside the red dot is white X; normally the computer status icon shows a computer monitor screen with a green dot.

I cannot find reference to this icon in the SEP documentation, nor can I find reference to it on the Symantec web site.

Can anyone help with identifying what this icon means please?

Many thanks

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David Atterbury's picture

Thanks Ajit, I have already seen that document and none of the icons shown are the same as the one we are seeing on our clients.

Appreciate you looking though, cheers.

pete_4u2002's picture

right click on client and select the edit properties from one client it will show the message of the icon. it looks deployment failed.

greg12's picture

It probably means that the client installation failed. Right click on the client symbol, click "Edit Properties",  and see if there is a error message ("Deployment status" etc.).

Have a look at this thread:

https://www-secure.symantec.com/connect/forums/sign

SOLUTION
David Atterbury's picture

Greg, thanks for that pointer. It looks like the icon, as you suggested, means that the installation failed. I am seeing "Install failed, rolled back." on the 'Edit Porperties' tab.

Your help is much appreciated.