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Symantec Endpoint Recovery Tool - Blue Circle Of Death

Created: 16 Jul 2012 | 7 comments

Hello,

When I use the SERT that has been downloaded from FileConnect, the Blue Circle of Death appears and never goes away.

Does anyone know why the 'Busy' cursor appears and won't go away?  Is there a missing dependancy?

 

 

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Ajit Jha's picture

Could you please state How you are Using SERT Tool???

R u getting any PIN Required Options?

Regard's

Ajit Jha

Technical Consultant

ASC & STS

EmbeddedMonkey's picture

Yes, I am getting PIN options.  When the ISO was downloaded, it was the latest there was.  I think it was about three to four weeks ago.

 

Boot the CD and click on "Continue to load SERT"

 

iamadmin's picture

I had the same issue with SSR on a custom WinPE disk. Never heard it called the Blue Circle Of Death. ROTFL cool

Anyway, I wrote a program to reset the cursor to an arrow (I think it's all cosmetic anyway) if you're interested, I can send it to you. Just PM me your email.

-Mike

EmbeddedMonkey's picture

I've just confirmed the version that I've downloaded as being ....

Symantec_Endpoint_Recovery_Tool_2.0.24_AllWin_EN.iso

Hope this helps and I hope this matter can be resolved very quickly?

Mithun Sanghavi's picture

Hello,

Could you please let us know -

1) What OS are you using the SERT on?

2) What was the purpose behind running the SERT?

3) Did you check / follow any of the articles before running the SERT Utility - 

System Requirements documentation for the Symantec Endpoint Recovery Tool (SERT)

 

http://www.symantec.com/docs/TECH134882

Symantec Endpoint Recovery Tool (SERT)

https://www-secure.symantec.com/connect/videos/symantec-endpoint-recovery-tool-sert

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/docs/TECH131732

How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick

http://www.symantec.com/docs/TECH131578

Optimizing Symantec Endpoint Recovery Tool for Intel vPro Technology

http://www.youtube.com/watch?v=jwgoaIJA1Go

 

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)
https://www-secure.symantec.com/connect/articles/how-customize-symantec-endpoint-recovery-tool-3rd-party-utility-integration

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

EmbeddedMonkey's picture

1) What OS are you using the SERT on?

Does it matter?  I'm using on WIndows 7 systems, but your ISO can be used on any OS

2) What was the purpose behind running the SERT?

It's designed purpose.  To find and remove Viri, Trogan and other malware

3) Did you check / follow any of the articles before running the SERT Utility - 

Yes, extensively.  Why would I need to read an article about an issue your program has?

This issue is not caused by me, as I'm using the disc "AS IS" from your site.  Me reading a docment is not going to make your code run better.

Thanks for the links though.

 

I need this resolved.  You you think it's got something to do with the expiry of the tool??

 

Mithun Sanghavi's picture

Hello,

I do not think the PIN could cause the issue. 

To understand the exact cause of the issue, we would require the Full Memory Dump Logs which you need to send it to the Technical Support Team by creating a Case.

I would recommend you to create a Case with Symantec Technical Support - 

 

To create a Case OR contact Symantec Technical Support.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.