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Symantec endpoint recovery tool expired?

Created: 25 Jun 2012 | 4 comments


Has anyone seen that SERT is asking for PIN? Is it expired? I thought I saw the same sympthom last year

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pete_4u2002's picture

Yes, it is expired. You should be contacting Symantec support to get the PIN>

Mithun Sanghavi's picture


The expiry is by design. Check this Article:

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

How to create a new case in MySupport

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

reza akhlaghy's picture

Come on support people, I dont get it. What is the meaning of "The expiry is by design". Why in the world a critical recovery tool should be expired?!?!?!

And also please be prepared for expiration. I guess you know the date, don't you??

Mick2009's picture

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)

With thanks and best regards,