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Symantec endpoint recovery tool expired?

Created: 25 Jun 2012 | 4 comments

Hi

Has anyone seen that SERT is asking for PIN? Is it expired? I thought I saw the same sympthom last year

Comments 4 CommentsJump to latest comment

pete_4u2002's picture

Yes, it is expired. You should be contacting Symantec support to get the PIN>

Mithun Sanghavi's picture

Hello,

The expiry is by design. Check this Article:

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

http://www.symantec.com/docs/TECH159200

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

reza akhlaghy's picture

Come on support people, I dont get it. What is the meaning of "The expiry is by design". Why in the world a critical recovery tool should be expired?!?!?!

And also please be prepared for expiration. I guess you know the date, don't you??

Mick2009's picture

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)
https://www-secure.symantec.com/connect/articles/how-customize-symantec-endpoint-recovery-tool-3rd-party-utility-integration

With thanks and best regards,

Mick