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Symantec Endpoint Recovery Tool (SERT)

Created: 21 Jun 2012 • Updated: 22 Jun 2012 | 6 comments
This issue has been solved. See solution.

Is there any word yet, on when the new SERT will be available?  Kinda crappy to disable the old one, then have no new tool in place more then a month later, with no ETA...

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trav531's picture

The version on FileConnect is from 5/2011, and asks for a PIN to run.  According to the KB linked below, this is intentional after 4/30/12, and to "watch this article" for when the new version would be available.  Just looking for some info, as this is a really great tool.

 

http://www.symantec.com/business/support/index?page=content&id=TECH159200

_Brian's picture

Still waiting to hear on when the new version will be available.

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Idimple's picture

Hello,

Please call tech support on below number ,they will be able to help you with PIN number for SERT

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
 

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
SOLUTION
trav531's picture

Thanks for the info.  PIN worked, and rootkit removed.  ;)  Like I said, a great tool.

Mithun Sanghavi's picture

Hello,

The expiry is by design.

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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