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Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

Created: 26 Jun 2012 | 2 comments

I did download v2.0.24 from File Connect using our serial number and it is still asking for a PIN number.

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pete_4u2002's picture

thats normal at this moment, to getthe PIN you need to contact Symantec Support team.

Mithun Sanghavi's picture


The expiry is by design. Check this Article:

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)

To create a Case OR call Symantec Technical Support, check below:

How to create a new case in MySupport

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


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