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Symantec Endpoint Server clients not updating.

Created: 16 Jul 2013 | 8 comments

 Suddenly my Endpoint server 12.1.2 server clients stop connecting to server starting today morning. Since yesturday it was working fine. Could anyone please tell me what might be the issue.

Is there any port in server that might be blocking the clients??

Operating Systems:

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pete_4u2002's picture

is the SEPM updated?

can client communicate to SEPM?

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

Ambesh_444's picture

Please check that your sepm server is updated, and check the port 8014 is open or not.

Thank& Regards,


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Rafeeq's picture

check windows firewall and port 8014.

they would stop communicating if the symantec endpoint manager service is stopped.

Sumit G's picture
Check the port is open bidirection port no - 8014
Restart the sep manager and sep database service 


Sumit G.

ᗺrian's picture

Enable sylink logging on the client and post the log here

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SameerU's picture


Have you made any changes in the network


AjinBabu's picture


Is the SEPM is updated with latest version?

While manually launching the live update what is happening?

From client to server communication is proper via port 8014 (by default)



honey_jack's picture

What the client status online/offline?

your Server is having updated definition?

Thanks & Regard

Honey Jack

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