Ok, so I am running 64 bit Windows 7 on my new Sony Vaio VPCS111FM laptop. I have been running it for over a week now and last night it decided it didn't want to update. Due to the network at my college, I was then unable to connect to the internet. This is an enormous problem. I am a TA, trying to prepare course material for the semester that starts in two weeks.
So in my infinite wisdom, I decided to attempt to uninstall the program. The program uninstalled fine.
The problem came when I tried to reinstall. The installer will run until the bar fills up on configuring windows . . . and then it runs backward and closes. I've never seen this happen on anything before. PLEASE tell me there's a way to fix this. Symantec will not speak to me over the phone because I don't have a number. This product is provided to all students as a required virus protection measure. If it wasn't, I wouldn't be using it.
I can't get into the internet without this program, I can't contact the HelpDesk on campus until morning, and I have lesson plans that need to be done for tomorrow.
PLEASE, PLEASE, someone help me.