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Symantec EP New server, migrate users

Created: 21 Jun 2013 | 4 comments

Hello. We recently built out a new server to host our Symantec EP database and everything went well by using the replicate option > then disabling the services on the old server. 

Now, for our laptop images we already have Symantec EP pre-installed but it was pointing to the old server. Once we build our laptop and it boots up, Symantec can't update itself and it shows as "offline" under the troubleshooting option.

Is there anyway to update this for these laptop builds without having to rebuild the image with the Symantec pointing to the new server? I guess the other options would be to update the sylink file as needed.

Comments 4 CommentsJump to latest comment

.Brian's picture

Need to replace the sylink file.

You can do it from the SEPM, follow this KBA

Restoring client-server communications with Communication Update Package Deployment

Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/HOWTO81109

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Velocity2089's picture

I already know the Sylink needs to be replaced. My ask is on our image (which has the old sylink) is there anyway for it to know that there's a new server in place without replacing the sylink each and every time?

.Brian's picture

No. It needs to be updated with a new sylink as well.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

On your older image of laptop, you would have to replace the Sylink.xml as well.

What version of SEP 12.1 are you running?

For SEP 12.1 clients older than SEP 12.1 RU2, you need SylinkReplacer for SEP 12.1 which is only available with Symantec Technical Support Team.

However, for SEP 12.1 RU2, you would need to use the Internal feature, check this Article:

Restoring client-server communications by using a client installation package

http://www.symantec.com/docs/HOWTO80762

SEP 12.1 RU2 and Reset Client Communication

https://www-secure.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication

For SylinkReplacer for SEP 12.1 utility, Create a case with with Symantec Technical Support Team.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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