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Symantec Epm 11.0.2000 : adding the additional site problem

Created: 19 Jan 2013 • Updated: 20 Jan 2013 | 19 comments

Dear All,

I am using the Symantec Endpoing Protection manager 11.0.2000 , and i want to move the server to another server with diffent IP  Diffrent name , i get the one of the artical of the symantec that show how to add the aditional site & that move on to new site & delete the old one after moving all policy & database,

http://www.symantec.com/business/support/index?page=content&id=TECH104389&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1358243820734B702pyq64k2vT7bpiuoziTf3In9018uq06TTm#

i am doing all stem by step, after install the same version EPPM opn the another mactine done, that itry to add the aditional site with the emabded database , but when it goes to syncronize the database , but fail with the error 'Unable to connect the specified server' , i can reach to that old server , both are in same LAN

Please suggest

Comments 19 CommentsJump to latest comment

pete_4u2002's picture

is it in the same LAN?

is the firewall open between these SEPM's?

i hope you are adding as a replication partner, if yes open 8443 port.

Prince ASJ's picture

Thank you for your reply

yes, it is on the same LAN,

there is no firewall open in any server,

actully when i try to run the replication it is taking time like 10 min. or so than my current server EPM stop working , when i check the serviece , i found that the "Endpoint Protection manager service" stop working

pete_4u2002's picture

can you post te scm-server-0.log?

also may you try repairing the SEPM.

.Brian's picture

Are you upgrading to a new version? 11.0.2 was a really old version, one of the first for SEP 11.x.

What version are you going to?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Prince ASJ's picture

1st i am moving the server , that need the same version that i have, so that i install that 11.0.2 , after moving to new one i will upgrade to 12

.Brian's picture

Did you type in the FQDN? Or IP?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Prince ASJ's picture

Please fin dthe following

-------------------------

2013-01-22 08:49:05.609 SEVERE: ================== Server Environment ===================
2013-01-22 08:49:05.609 SEVERE: os.name = Windows 2003
2013-01-22 08:49:05.609 SEVERE: os.version = 5.2
2013-01-22 08:49:05.609 SEVERE: os.arch = x86
2013-01-22 08:49:05.609 SEVERE: java.version = 1.5.0_14
2013-01-22 08:49:05.609 SEVERE: java.vendor = Sun Microsystems Inc.
2013-01-22 08:49:05.609 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-01-22 08:49:05.609 SEVERE: java.vm.version = 1.5.0_14-b03
2013-01-22 08:49:05.609 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2013-01-22 08:49:05.609 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-01-22 08:49:05.609 SEVERE: java.user = null
2013-01-22 08:49:05.609 SEVERE: user.language = en
2013-01-22 08:49:05.609 SEVERE: user.country = US
2013-01-22 08:49:05.609 SEVERE: scm.server.version = 11.0.2000.1567
2013-01-22 08:49:06.906 SEVERE: ================== StartClientTransport ===================
2013-01-22 08:49:10.391 SEVERE: Schedule is started!
2013-01-22 08:49:11.391 SEVERE: StateCheckpointTask connect to secars failed: SERVICE NOT AVAILABLE
2013-01-22 08:49:11.484 SEVERE: IISCacheTask connect to secars failed: SERVICE NOT AVAILABLE
2013-01-22 08:50:11.611 SEVERE: Unknown Exception in: com.sygate.scm.server.task.SecurityDataTask
java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
 at java.net.Socket.connect(Socket.java:520)
 at java.net.Socket.connect(Socket.java:470)
 at sun.net.NetworkClient.doConnect(NetworkClient.java:157)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)
 at sun.net.www.http.HttpClient.<init>(HttpClient.java:231)
 at sun.net.www.http.HttpClient.New(HttpClient.java:304)
 at sun.net.www.http.HttpClient.New(HttpClient.java:321)
 at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:813)
 at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:765)
 at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:690)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:934)
 at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:367)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:531)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:512)
 at com.sygate.scm.server.util.securitydata.ThreatData.download(ThreatData.java:91)
 at com.sygate.scm.server.util.securitydata.ThreatData.refresh(ThreatData.java:53)
 at com.sygate.scm.server.task.SecurityDataTask.processThreats(SecurityDataTask.java:123)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:91)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:564)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:512)
 at com.sygate.scm.server.util.securitydata.ThreatData.download(ThreatData.java:91)
 at com.sygate.scm.server.util.securitydata.ThreatData.refresh(ThreatData.java:53)
 at com.sygate.scm.server.task.SecurityDataTask.processThreats(SecurityDataTask.java:123)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:91)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2013-01-22 08:51:07.004 SEVERE: Schedule is stopped!

----------------------------------------------

Ashish-Sharma's picture

com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000

Please check this Knowledgebase Article:

Replication Fails with code error 0x80020000 on Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?pag...

Thanks In Advance

Ashish Sharma

Prince ASJ's picture

i done that same result, do i need to stop the serviece Symantec endpoint managment server for both Server or only New server ??

-----------------

2013-01-22 08:49:05.609 SEVERE: ================== Server Environment ===================
2013-01-22 08:49:05.609 SEVERE: os.name = Windows 2003
2013-01-22 08:49:05.609 SEVERE: os.version = 5.2
2013-01-22 08:49:05.609 SEVERE: os.arch = x86
2013-01-22 08:49:05.609 SEVERE: java.version = 1.5.0_14
2013-01-22 08:49:05.609 SEVERE: java.vendor = Sun Microsystems Inc.
2013-01-22 08:49:05.609 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-01-22 08:49:05.609 SEVERE: java.vm.version = 1.5.0_14-b03
2013-01-22 08:49:05.609 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2013-01-22 08:49:05.609 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-01-22 08:49:05.609 SEVERE: java.user = null
2013-01-22 08:49:05.609 SEVERE: user.language = en
2013-01-22 08:49:05.609 SEVERE: user.country = US
2013-01-22 08:49:05.609 SEVERE: scm.server.version = 11.0.2000.1567
2013-01-22 08:49:06.906 SEVERE: ================== StartClientTransport ===================
2013-01-22 08:49:10.391 SEVERE: Schedule is started!
2013-01-22 08:49:11.391 SEVERE: StateCheckpointTask connect to secars failed: SERVICE NOT AVAILABLE
2013-01-22 08:49:11.484 SEVERE: IISCacheTask connect to secars failed: SERVICE NOT AVAILABLE
2013-01-22 08:50:11.611 SEVERE: Unknown Exception in: com.sygate.scm.server.task.SecurityDataTask
java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
 at java.net.Socket.connect(Socket.java:520)
 at java.net.Socket.connect(Socket.java:470)
 at sun.net.NetworkClient.doConnect(NetworkClient.java:157)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)
 at sun.net.www.http.HttpClient.<init>(HttpClient.java:231)
 at sun.net.www.http.HttpClient.New(HttpClient.java:304)
 at sun.net.www.http.HttpClient.New(HttpClient.java:321)
 at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:813)
 at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:765)
 at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:690)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:934)
 at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:367)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:531)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:512)
 at com.sygate.scm.server.util.securitydata.ThreatData.download(ThreatData.java:91)
 at com.sygate.scm.server.util.securitydata.ThreatData.refresh(ThreatData.java:53)
 at com.sygate.scm.server.task.SecurityDataTask.processThreats(SecurityDataTask.java:123)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:91)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:564)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:512)
 at com.sygate.scm.server.util.securitydata.ThreatData.download(ThreatData.java:91)
 at com.sygate.scm.server.util.securitydata.ThreatData.refresh(ThreatData.java:53)
 at com.sygate.scm.server.task.SecurityDataTask.processThreats(SecurityDataTask.java:123)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:91)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2013-01-22 08:51:07.004 SEVERE: Schedule is stopped!

Ashish-Sharma's picture

HI,

Did you try repair sepm for add remove program ?

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

On a kind note: You are running a very old version of SEP 11.0.2000

SEP 11.0.2000 was released in Apr 2008.

Check this Article:

https://www-secure.symantec.com/connect/articles/what-are-symantec-endpoint-protection-sep-versions-released-officially

The Latest version of SEP 11.x is SEP 11.0.7300. 

It is important to maintain consistence of software version throughout SEP 11.x, check this Article below:

About Maintaining Consistency of Software Versions throughout a SEP 11 Organization

http://www.symantec.com/business/support/index?page=content&id=TECH131660

I would recommend you to migrate to the SEP 11.0.7000 and later to SEP 11.0.7300, check this Article:

Migrating to Symantec Endpoint Protection 11.0.7300 (RU7 MP3)

http://www.symantec.com/docs/TECH199189

Latest Symantec Endpoint Protection Releases - SEP 12.1 RU2 and SEP 11.0 RU7 MP3

https://www-secure.symantec.com/connect/articles/latest-symantec-endpoint-protection-releases-sep-121-ru2-and-sep-110-ru7-mp3

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

The connection failure may be occuring due to mismatched certificates between the two servers - please have a look:

https://www-secure.symantec.com/connect/forums/rep...

...can you also try to telnet on both server for port 8443? - that is the port used in 11.x for replication between two sepms

Ambesh_444's picture

Have you done above things then pls let me know?

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Prince ASJ's picture

yes, i check that link, but no soulution on to it,

i tested with Telnet port 8443 it is working fine

Ashish-Sharma's picture

HI,

Both sepm version are same ?

you can raised support ticket for same

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Thanks In Advance

Ashish Sharma