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Symantec Event Collectors Integration Guide

Created: 18 Nov 2008 • Updated: 21 May 2010 | 8 comments
Blenky's picture
This issue has been solved. See solution.

Quite literally EVERY event collector refers to a "Symantec Event Collectors Integration Guide" that I have never been able to actually find. Does anyone know the location of this document? 

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MegL's picture

Please call support. This is a generic guide which will be specific to the SSIM install you have (it is separate for 4.6 or 4.5) and covers generic collector install information so it does not need to be repeated in every guide.

AMoss's picture

Why does this documentation require a call to support?  And why is 4.6 no showing up within Platinum support?

 

Thanks in advance,


Alex

Looking for real-time reporting and data visualization for your Symantec Security solutions?  http://www.trysolve.com

olaf's picture

SSIM 4.6 and Collectors can be downloaded from fileconnect.

https://fileconnect.symantec.com/

 

 

AMoss's picture

Olaf...thanks for response, but I was already aware of where I can currently find the collectors and code.

 

My question is why platinum does not have any information for 4.6.  For those of us that work with MANY Symantec products, platinum has always represented a 'single door' for accesing all the information that we need.  4.6 has no representation.

 

Additionally, the EC integration guide IS NOT available on File Connect...why does this peice of documentation, which is referenced in every event  collectos documentation, require a call to support.

 

II wanted to make sure I was pointing out an area that is obviously an oversight.  There's nothing 'secret' about the ECIG.

 

 

Thanks in advance,

 

Alex

Looking for real-time reporting and data visualization for your Symantec Security solutions?  http://www.trysolve.com

MegL's picture

Hi.  The question was two parts, so the answer is two parts.

 

The Symantec Event Collectors Integration Guide for 4.6 was pulled for a customer-reported revision which just went into Final Sign Off today.  I expect it will post before weeks end and then be available on fileconnect. 

 

The second question about Platinum is slightly more complicated.  New customers reading this are saying "Platinum?  What's Platinum?"  Platinum support has actually not been offered in... two years more or less?  Which is why the SSIM products posted in the past year aren't represented there.  In order to make sure there is a single point of reference for all customers and minimize the possibility of multiple sites being out of sync with each other and have different information, there is now one site for licensed customers, and that is Fileconnect.

 

Hope this helps.

 

Blenky's picture

Meg, 

 

Is there any update on the guide?  I still cannot find this guide on any of the sites.

 

Thanks,
Sean 

MegL's picture

Looks like we have made the case to get it posted, not even on fileconnect but on the publicly accessible support site.  You can find the latest version here.

http://www.symantec.com/business/support/documentation.jsp?language=english&view=manuals&pid=52517

 

I've been evaluating what is on this site and where we can be more customer friendly, so watch for changes to the SSIM area soon.

 

Best Regards

SOLUTION
Blenky's picture

Thanks Meg.  As a Authorized Symantec Consultant I've been asked about this guide many times by clients during Symantec engagements, so being able to deliver this one now is great!

 

Thanks,
Sean