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Symantec Gateway Email Encryption with The Bat! Cannot send email via SMTP.

  • 1.  Symantec Gateway Email Encryption with The Bat! Cannot send email via SMTP.

    Posted Dec 12, 2014 04:32 AM

    Hello! 

    I'm trying to configure Symantec Gateway Email Encryption to use with The Bat! email client. 

    I have configured SMTP connectors:

    001_connectors.png

    The settings of the outbound SMTP connector:

    002_outbound_connector.png

    On the client (The Bat!) I use the following settings:
    003_TheBat_Settings.png

    When I try to send mail from my client I have the following error:
    004_TheBat_Send_log.png

     

    The Bat!'s SMTP log says the following:

    [01:53:30]  C: Connected to encserv.demo.local, port 465
    [01:54:10]  S: 421 encserv.demo.local PGP Universal service not available

     

    What is my mistake?

     



  • 2.  RE: Symantec Gateway Email Encryption with The Bat! Cannot send email via SMTP.

    Posted Dec 12, 2014 09:45 AM

    At a glance, I'd say the security options on your SEMS don't match those being attemtped by your client.

    The SEMS appears to be configured to only accept SSL on port 465, while the client is clearly using TLS.  I'd suggest swapping the option on the SEMS to "STARTTLS Allow" and giving that a whirl tbh.