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Symantec Gateway Security:Connected VPN Client is unable to reach internal shared resources

Created: 28 Feb 2008 • Updated: 21 May 2010 | 2 comments
**Not sure if this is the right group for this.. but here goes:
Finally we connect the symantec vpn client to our Symantec gateway Security 460, and we can see the network computers, but we can`t access yet the network shared resources of each one.
The user and computer (from we try to connect)have sufficient network access privileges....that operate well when this machine is connected by the lan.But not when it is connected by VPN.
Another issue:
When Vpn Client is connected, the ping to the Symantec Gateway Security internal ip is not respond.(although in the ipconfig this IP address appears as the dns server)
Server: (with shared resources) Windows 2003 Server (as PDC, II DNS Server , Wins server)
Client: XP Pro SP2
Symantec VPN Client
Symantec gateway Security 460 Firmware 1336 Setup as Primary DNS, DHCP Server.
We need a Symantec Gateway Security specialist help...
Thanks in advance
(better if you speak spanish)

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Tim White's picture
This forum is for Enterprise Security Manager - I would recommend contacting support for immediate assistance.
Morti_Morti's picture
I know it. (Please read the beginning of the post),  We had already contacted  technical support, and they  tryed  to help us , but ...we need more help....something like user experience....
Thanks anyway