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Symantec Health Status Offline, while the actual Client are Online

Created: 30 Oct 2012 • Updated: 30 Oct 2012 | 3 comments

Hi ,

   Anyone can help me with this problem :

1. The health check status show OFFLINE status on theClient, while the actual condition are Online on the client.

   can anyone solve this problem

Comments 3 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Check this Article:

Symantec Endpoint Protection Manager displays clients as offline even though the client is showing online

http://www.symantec.com/docs/TECH167284

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Brɨan's picture

What version of SEP/M are you running?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

HI,

Is the heartbeat set to push mode?

Also Check artical

Symantec Endpoint Protection Manager displays clients as offline even though the client is showing online

http://www.symantec.com/business/support/index?page=content&id=TECH167284

Thanks In Advance

Ashish Sharma