Workflow Soluiton

Hello,

I am trying to install Workflow 7.1 on a new server.  I have installed the Symantec Installation Manager, but it will only allow me to create installation packages.  All of the other options, including "Install New Products" are grayed out.  I have searched for hours on how to resolve this issue, but have not found anything helpful. 

Any ideas would be greatly appreciated.

-Steve

I'm guessing here, but are you running SIM on a SMP compatible platform (Windows 2003 32bit, or Windows 2008 R2 64bit)?

You can also trying running the SIM executable from a command line, sometimes it will output useful error messages..

Thanks for the reply.  I'm running Windows Server 2008 6.0, Build 6002 (x64).  Running the executable from a command line produced the following log:

C:\Program Files\Altiris\Symantec Installation Manager>symantecinstallationmanager.com
[Launching 'C:\Program Files\Altiris\Symantec Installation Manager\SimConsole.dll']
4: 16:11:52: Symantec Installation Manager launched with args ''
4: 16:11:52: Creating SimApplicationContext
4: 16:11:54: Initializing the current SimApplicationContext
4: 16:11:54: SimApplicationContext using default (registry) configuration settings
4: 16:12:05: Application Context initialized
4: 16:12:08: Creating SimWizardContext for mode 'CreatePackage'
4: 16:12:08: SimWizardContext using default (registry) configuration settings

Do you have any additional help you can give?

Steve, I don't think that's an R2 version. This is what you will see if you type "systeminfo" from the command line for a standard edition of R2.  Btw, R2 is 64 bit only, so if you can find any install media with 2008 R2, you should be in good shape.  I also recall that there were issues with WF running on R2 SP1, so avoid applying the available service pack update for the near future.

C:\Users\Administrator>systeminfo

Host Name:                 SWEDGE
OS Name:                   Microsoft Windows Server 2008 R2 Standard
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Server
OS Build Type:             Multiprocessor Free

I'm 99% certain that SMP installation is not supported on AD domain controllers.  If I recall correctly, it causes permission issues for the IIS App Pool.  I don't think that 2003 R2 is an issue, the R2 piece for 2003 was essentially just some optional features.  R2 for 2008 actually changes the IIS version from 7.0 to 7.5.

I checked the server using systeminfo, and it came back with:

Microsoftr Windows Serverr 2008 Standard

No "R2" mentioned anywhere.  Also, notice the extra R's after "Micosoft" and "Server".  I'm going to have to talk with our server team...  I know our standard is 2008 R2, so I'm not sure how this happened.

If I have any issues with R2 once it's loaded properly, I'll post my information here.  Thanks for your help!!!

Happy to help.  Those extra R's are trademark icons, a bit confusing when they start using R as version :).