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Symantec Installation Manager (SIM) - Product Listing Not Accessible

  • 1.  Symantec Installation Manager (SIM) - Product Listing Not Accessible

    Posted Jan 23, 2012 01:05 AM

    After every second day I get the the following message, while trying to launch SIM:

     

    The product listing located at http://www.solutionsam.com/solutions/pl/symantec.pl.xml.zip could not be accessed.

    What would you like to do?  

     ( ) Try again

     ( ) Choose a different Product Listing

     ( ) Use the cached version of the currently selected Product Listing: symantec.pl.xml.zip, Created:....

     

    I can manually download the zip file.

    I read this article:  http://www.symantec.com/business/support/index?page=content&id=TECH159352 but it didn't make any difference.

    Thanks,



  • 2.  RE: Symantec Installation Manager (SIM) - Product Listing Not Accessible

    Posted Jan 24, 2012 02:55 PM

    Can DNS resolve solutionsam.com?

    Is site filtering blocking the site from the server?

    Do you have a proxy?  Is it configured correctly?

     

    I can access this just fine in my environments.



  • 3.  RE: Symantec Installation Manager (SIM) - Product Listing Not Accessible

    Posted Jan 29, 2012 07:05 AM

    It works randomly.

    I dont know why it fail sometimes.