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Symantec Installation manager will not work says no internet connection

Created: 02 Nov 2012 | 4 comments

symantec Installation manager will not run an update reason(s): -Requires an internet connection for download.

tried rebooting server but thats did not fix this.  i have no problem getting to web from machine.  Any ideas on what to do?

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andykn101's picture

Do you have a proxy set in SIM specifically?

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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andykn101's picture

Which is why you should check there isn't one set specifically in SIM.

Check you can put the pl xml file into a web browser.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Kevin Shilling's picture

Well i log in today and all looks good.  Sorry for the trouble. although to answer the last question the server can access the internet through a proxy or straight.  I tried both.  it seem to be able to update the software list fine in either case.