Endpoint Protection

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  • 1.  symantec installation problem

    Posted Feb 24, 2012 06:42 AM

    i am a system adminitrator, i trying to install a symantec end point protection in my client computers,packaged get   installed  in xp operating  system but it is not installing in the vista operating system.

    Do u have any suggestion?........



  • 2.  RE: symantec installation problem

    Posted Feb 24, 2012 07:22 AM

    did you exported an install packages for client computers?

    there are separete distributives for x64 and x86 Operaating systems...

     

    and when you re trying to install sep client on desktop what error do u get?

    paste a screenshot please



  • 3.  RE: symantec installation problem

    Broadcom Employee
    Posted Feb 24, 2012 07:36 AM

    Hi,

    What's the SEP version ?

    You will find SEP_INST.LOG file under temp (%temp%) directory of root file.

    Please attache those logs if they are present.



  • 4.  RE: symantec installation problem

    Posted Feb 24, 2012 08:47 AM

    What the error message display while running the package



  • 5.  RE: symantec installation problem

    Posted Feb 24, 2012 11:23 AM

    Take a look at this document:

    Symantec Endpoint Protection: Preparing computers that run Windows Vista for remote client deployment

    http://www.symantec.com/docs/TECH102442

    You need to have permission for administrative shares such as C$ and admin$, which is not granted by default in Vista or Windows 7.



  • 6.  RE: symantec installation problem

    Posted Feb 27, 2012 06:38 AM

    Hi Naveen,

    Can you share the error message when installing symantec in vista machine



  • 7.  RE: symantec installation problem

    Posted Feb 27, 2012 06:59 PM

    What version are you using? If using 12.1 there should be no issue but if you are using mr5 , export an MSI package then install liveupdate first (luall.exe) then install symantec antivirus.msi

    installation should goes well



  • 8.  RE: symantec installation problem

    Posted Feb 27, 2012 11:59 PM

    Hi Naveen,

    In the vista machine which you are getting the problem in that you have UAC (user acces control).

    You can disable that & try to install.



  • 9.  RE: symantec installation problem

    Posted Apr 21, 2012 06:35 PM

    Hi Naveen

    Pls share the SEP_INST.LOG file and snapshot of error. Event of Error