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symantec latest manager version not updating after install sep clients

Created: 07 May 2014 • Updated: 07 May 2014 | 49 comments

symantec latest manager version not updating after install sep clients in the server
the sep client have an live update installed.
the update run successfully but the client update not the sepm

Operating Systems:

Comments 49 CommentsJump to latest comment

James007's picture

Did you have try to run manually live update ?

Downloading LiveUpdate content manually to Symantec Endpoint Protection Manager

Article:HOWTO80806 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO80806
rneem_2100's picture

using .jdb not work
liveupdate install update, but the symantec endpoint protection updates not the sepm

James007's picture

What database are you using ?

Check this articles and try

Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

Article:TECH166923 | Created: 2011-08-10 | Updated: 2014-04-28 | Article URL http://www.symantec.com/docs/TECH166923
.Brian's picture

Enable sylink debugging on the affected client, let it run thru a few heartbeats and post the log here for review

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

You can also try cleaing the definitions:

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

James007's picture

You can try to clear corrupt virus defination

Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions.

Article:TECH104721 | Created: 2008-01-15 | Updated: 2013-05-17 | Article URL http://www.symantec.com/docs/TECH104721
.Brian's picture

Both are not updating?

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

try clearing out the defs on an affected client

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

rneem_2100's picture

sepm not get latest manager virsion

and when start update it return error code =4

rneem_2100's picture

esm$20antivirus$20client$20win64_11.0.2000_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
08/07/35, 12:55:23 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/sesm$20antivirus$20client$20win64_11.0.2000_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\sesm$20antivirus$20client$20win64_11.0.2000_english_livetri.zip" HR: 0x802A0026
08/07/35, 12:55:23 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/sesm$20network$20access$20control$20client$20win32_11.0.2000_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
08/07/35, 12:55:23 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/sesm$20network$20access$20control$20client$20win32_11.0.2000_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\sesm$20network$20access$20control$20client$20win32_11.0.2000_english_livetri.zip" HR: 0x802A0026
08/07/35, 12:55:23 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/sesm$20network$20access$20control$20client$20win64_11.0.2000_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
08/07/35, 12:55:24 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
08/07/35, 12:55:24 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/sesm$20network$20access$20control$20client$20win64_11.0.2000_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\sesm$20network$20access$20control$20client$20win64_11.0.2000_english_livetri.zip" HR: 0x802A0026
08/07/35, 12:55:24 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND

rneem_2100's picture

esm$20antivirus$20client$20win64_11.0.2000_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
08/07/35, 12:55:23 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/sesm$20antivirus$20client$20win64_11.0.2000_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\sesm$20antivirus$20client$20win64_11.0.2000_english_livetri.zip" HR: 0x802A0026
08/07/35, 12:55:23 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
08/07/35, 12:55:23 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/sesm$20network$20access$20control$20client$20win32_11.0.2000_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"

James007's picture

Are you using proxy ?

See below articles does help you

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

Article:TECH103112  | Created: 2007-01-17  | Updated: 2012-07-17  | Article URL http://www.symantec.com/docs/TECH103112

LiveUpdate fails on the Symantec Endpoint Protection Manager with errors in Log.LiveUpdate similar to "LiveUpdate couldn't expand replacement path [spcIronWl-incr-InstallDir]."

Article:TECH201511  | Created: 2013-01-09  | Updated: 2013-01-24  | Article URL http://www.symantec.com/docs/TECH201511
James007's picture

There were no new content updates. Return code = 1" Definitions are not up to date on the Symantec Endpoint Protection Manager

Article:TECH95830 | Created: 2009-01-28 | Updated: 2011-09-28 | Article URL http://www.symantec.com/docs/TECH95830
James007's picture

Does below symantec firewall ports are allowed in your sepm server ?

How to determine whether your firewall is blocking LiveUpdate

Article:TECH139451 | Created: 2010-09-09 | Updated: 2011-08-26 | Article URL http://www.symantec.com/docs/TECH139451
rneem_2100's picture

win update start after a minute

the message apear

'clients traffic logs has been swept'

after 4 minute

'java heap space '

James007's picture

How much disk space available in SEPM installation Drive ? Can you post liveupdate.log ?

See java heap space regarding check java setting

Tuning the Performance of the Symantec Endpoint Protection Manager console

Article:TECH105179 | Created: 2008-01-18 | Updated: 2013-11-05 | Article URL http://www.symantec.com/docs/TECH105179
James007's picture

clients traffic logs has been swept.

That is not a problem

What Exact SEPM version are you using ?

You can increase your database log setting.

See mithun comments

http://www.symantec.com/connect/forums/how-fix-problem-client-activity-logs-have-been-swept-sepm

James007's picture

have you try this ?

Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions.

Article:TECH104721 | Created: 2008-01-15 | Updated: 2013-05-17 | Article URL http://www.symantec.com/docs/TECH104721
James007's picture

Are you sure you are using Embedded database ?

11.0 SEPMs using SQL 2005 databases are not properly processing/publishing AV definition updates

Article:TECH211503 | Created: 2013-10-13 | Updated: 2014-01-24 | Article URL http://www.symantec.com/docs/TECH211503
rneem_2100's picture

its work fine until installing symantec endpoint protection on this server
this problem appears

James007's picture

What happed when you disbaled SEP client on server ?

I suggest you can open support ticket for more live troubleshooting

rneem_2100's picture

some times when updating process running,
service of symantec manager stopped and need to start manually

James007's picture

Hi rneem_2100,

Can you provide how much disk space available in disk drive ?

Please provide Log.liveupdate

Windows 2003: C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

Windows 2008: C:\ProgramData\Symantec\LiveUpdate

rneem_2100's picture

protection manager installed on drive e: and free space is 82 GB

and c: drive free space 5.5 GB

rneem_2100's picture

-- Moniker {9A9BEF3B-A837-4e9c-AD10-3A514955DC0A} is not found.
09/07/35, 06:31:45 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9AE08A39-0A02-8787-00F6-AC0B8291DC0A}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:45 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9AE08A39-0A02-8787-00F6-AC0B8291DC0A} is not found.
09/07/35, 06:31:45 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9BA78FD2-A4DB-40AF-AA0D-DAE8CF6B68EF}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:46 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9BA78FD2-A4DB-40AF-AA0D-DAE8CF6B68EF} is not found.
09/07/35, 06:31:46 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9BEDD188-0A02-8787-0099-34D43AD58CB6}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:46 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9BEDD188-0A02-8787-0099-34D43AD58CB6} is not found.
09/07/35, 06:31:46 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9C8634E3-0A02-8790-00AC-DD023EA505E1}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:46 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9C8634E3-0A02-8790-00AC-DD023EA505E1} is not found.
09/07/35, 06:31:46 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9D25C216-0A02-860D-01DA-669CBA3F2A22}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9D25C216-0A02-860D-01DA-669CBA3F2A22} is not found.
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9D30944B-771E-4d55-8AF4-FD12CD8EBB51}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9D354088-0A02-8632-0097-D026F216A524}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9D354088-0A02-8632-0097-D026F216A524} is not found.
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9D4EF6FD-0A02-8610-019C-D75A6CF04626}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9D4EF6FD-0A02-8610-019C-D75A6CF04626} is not found.
09/07/35, 06:31:47 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9E7E528C-0A02-8610-019C-D75A898A9CDD}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:48 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9E8D419E-0A02-8790-00AC-DD025E5651BF}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:48 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9E8D419E-0A02-8790-00AC-DD025E5651BF} is not found.
09/07/35, 06:31:48 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9F69F5F4-0A02-8610-019C-D75AAE59144D}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:48 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9F69F5F4-0A02-8610-019C-D75AAE59144D} is not found.
09/07/35, 06:31:48 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9F82A76A-0A02-8744-0114-B82B2B677E38}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:48 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9F82A76A-0A02-8744-0114-B82B2B677E38} is not found.
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9FDB112F-0A02-8632-0097-D026304E9A3F}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9FDB112F-0A02-8632-0097-D026304E9A3F} is not found.
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {9FFCA137-0A02-8787-0099-34D4C20AF43E}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {9FFCA137-0A02-8787-0099-34D4C20AF43E} is not found.
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A05F28EF-0A02-8610-019C-D75ADE5165E2}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A05F28EF-0A02-8610-019C-D75ADE5165E2} is not found.
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A0C1F7FA-0A02-8787-00F6-AC0BB2F54713}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:49 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A0C1F7FA-0A02-8787-00F6-AC0BB2F54713} is not found.
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A1E6962B-0A02-8610-00C2-EE1563232312}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A1E6962B-0A02-8610-00C2-EE1563232312} is not found.
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A1EA3035-5DB9-4963-8F9C-6972E5B929BC}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A1EA3035-5DB9-4963-8F9C-6972E5B929BC} is not found.
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A1ECBEF7-0A02-8790-00AC-DD020CE994C0}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A1ECBEF7-0A02-8790-00AC-DD020CE994C0} is not found.
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A25A92D9-B0AD-48de-BBD0-29DC3CEF8FFC}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:50 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A261B05B-5B02-4f6e-BEFE-688C713FF74C}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:51 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A2C43CE2-0A02-8744-0114-B82BFA125139}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:51 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A2C43CE2-0A02-8744-0114-B82BFA125139} is not found.
09/07/35, 06:31:51 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A2D27758-0A02-8632-0097-D026B54475E5}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:51 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A2D27758-0A02-8632-0097-D026B54475E5} is not found.
09/07/35, 06:31:51 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A34E6805-0A02-8610-019C-D75AAD5178E5}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:51 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A34E6805-0A02-8610-019C-D75AAD5178E5} is not found.
09/07/35, 06:31:52 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A455C582-0A02-8610-019C-D75AFCBBED82}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:52 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A455C582-0A02-8610-019C-D75AFCBBED82} is not found.
09/07/35, 06:31:52 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A4A85A8C-0A02-8787-00F6-AC0B3E74CBB1}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:52 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A4A85A8C-0A02-8787-00F6-AC0B3E74CBB1} is not found.
09/07/35, 06:31:52 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A4D96DDF-B72E-45AC-AEB6-DFD182130142}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:53 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A4D96DDF-B72E-45AC-AEB6-DFD182130142} is not found.
09/07/35, 06:31:53 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A57B0EB3-0A02-8610-00C2-EE158CA1B2D4}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:53 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A57B0EB3-0A02-8610-00C2-EE158CA1B2D4} is not found.
09/07/35, 06:31:53 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A61F27F5-0A02-8610-019C-D75A48B0ED8C}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:53 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A61F27F5-0A02-8610-019C-D75A48B0ED8C} is not found.
09/07/35, 06:31:53 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A667EA8F-2316-448F-AE85-0171D7D00733}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A667EA8F-2316-448F-AE85-0171D7D00733} is not found.
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A6AD6CD8-0A02-8610-00C2-EE15E16A147C}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A6AD6CD8-0A02-8610-00C2-EE15E16A147C} is not found.
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A6BA2770-E351-4694-AB02-5358E0F9CDBE}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A7D063F8-0A02-860D-001F-D5E2C40F1244}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A7D063F8-0A02-860D-001F-D5E2C40F1244} is not found.
09/07/35, 06:31:54 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {A99F4C1B-4986-4526-B39B-0BDDDB40CAA1}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:55 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {A99F4C1B-4986-4526-B39B-0BDDDB40CAA1} is not found.
09/07/35, 06:31:55 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {AA01FF40-46F5-4b8b-B804-2EBB671EA168}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:55 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {AA01FF40-46F5-4b8b-B804-2EBB671EA168} is not found.
09/07/35, 06:31:55 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {AA96DEE2-BFAA-4BDA-8911-02E99CB594B2}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:55 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Setting property for Moniker = {AA9DE274-D3C5-4A50-986A-14640F1C9C22}, PropertyName = LU_SESSION_OPTOUT, Value = YES
09/07/35, 06:31:55 GMT -> ProductRegCom/luProductReg(PID=4824/TID=3384): Set property error -- Moniker {AA9DE274-D3C5-4A50-986A-14640F1C9C22} is not found.

.Brian's picture

A few of your posts are awaiting moderator approval. For whatever, they were initially detected as spam.

The best option is actually attach the log file, don't copy/paste as the likelihood it gets held increases.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

James007's picture

have you try uninstall SEPM live update ?

Please reinstall SEPM liveupdate again

How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed (SEP 11.x)

Article:TECH102609  | Created: 2007-01-09  | Updated: 2012-12-27  | Article URL http://www.symantec.com/docs/TECH102609
James007's picture

I suggest you can raised support ticket

How to Manage Support Cases Online using MySymantec (formerly MySupport)

Article:HOWTO31091 | Created: 2010-07-26 | Updated: 2013-05-09 | Article URL http://www.symantec.com/docs/HOWTO31091

FAQ - Symantec's New MySymantec Online Support Portal (formerly MySupport)

Article:HOWTO78022 | Created: 2012-08-24 | Updated: 2013-05-09 | Article URL http://www.symantec.com/docs/HOWTO78022

Or

Regional Support Telephone Numbers:

United States: 800-342-0652(407-357-7600from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp