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Symantec Licensing Question

Created: 04 Mar 2011 | 3 comments

Anyone know what happens if you let your maintenance expire?  Will CMS, SMS, Inventory, and helpdesk 6 still function? I understand you would not have support or access to updates.

 

Thanks

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jharings's picture

Licensing FAQ. Essentially for products other than Patch Management, functions should continue normally, you just won't be able to upgrade. Patch Management will no longer downlaod new pmimports.

Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.

xalamu005's picture

We are seeing instances of a non existant ca in our licenses after they are handed from the SIM to the OS certificate store, namely 'licensingca.altiris.com'.  This causes the certificates to appear 'invalid or expired'.  We noticed (at first) because our proxy was being pelted [DoS] by requests for this ca every time a licensing update was performed by the NS.

This actually hosed our NS forcing us to reload, licenses still trying to report to the licensing ca (that doesn't exist) and being permanently invalid.  Updates were being reported to SIM funny and downloading inconsistant versions.  The issue is still not resolved (tech support) and we are forced to use our NS6 until this issue gets resolved.

jharings's picture

I personally haven't seen this issues, and I can only comment on my own experiences (and provide some official docs). What was the reply from tech support?

Edit:

I read your previous post, well documented, thank you. I've asked if Symantec can take a look, but it's late in the day, no promises.

Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.