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Symantec Live Update problem (Corporate version)

Created: 06 Dec 2012 | 8 comments
SLH's picture

I have an older corporate version of Symantec Anti-Virus, which I update regularly with Live Update.  A few days ago, the size of the update was ~136 Megs.  I use dial-up (56K modem) at home - but my institution now limits the connection to 2 hours.  To download this update for me would be at least 7-8 hours.  When I am disconnected after 2 hours, Live Update just starts over again.  Is there any way for me to update my anti-virus program?  Perhaps I could download the update to a USB drive and apply it to my home PC?  Or could the updates be made into smaller, multiple batches that could download continuously (i.e. save what has been partially downloaded and upon reconnection, continue downloading from the point of disconnection)?  Usually, the updates are small files and I have no problem updating the anti-virus program - but I don't know how to handle the occasional large update.  [I'm new to this forum and not sure I posted in the right place.  Apologies if I erred.]

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W007's picture


You can manually download Virus defination.

antec Endpoint Protection / Symantec Antivirus Corporate Edition

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SMLatCST's picture

Can you clarify your circumstances please?

It's just that SAV went EOSL back in July and Symantec stopped releasing public definitions for it:

Does this mean you have a copy of SAV Corp on your home PC that is updating from your institution (who has arranged for extended definitions)?

If that is the case, you may try looking at the below articles on how to update content on an (effectively) air-gapped network:

Mithun Sanghavi's picture


As suggested above, the SAV 10, 9 and 8 are End of Life and Support products.

I would recommend you to please Migrate your SAV product to the Latest version of Symantec Endpoint Protection 12.1 for better protection and security.

Secondly, in your case this happens when you there are lot of product updates along with definition updates which are sent.

You could Manually select them to install by:

1) Go to the Control Panel

2) Double Click on "Symantec Liveupdate" Application

3) Under General Tab, click on Interactive Mode

4) Click on Ok.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SLH's picture

I appreciate your comments posted to help with my problem.

I did download the xdb file - and followed the instructions for copying it into the default location under Document and Settings.  But I obviously missed something b/c when I run Live Update, it is still trying to download the large update file.  I did notice that the xdb file also created a vdb file after I tried to run Live Update.

The document that had instructions for updating via xdb said that it does not apply to 64-bit versions.  I don't know if that's what I have.  I've tried to find info on the SAV I have (which is a copy of SAV Corp on my home PC).  All I could find out was that the program is with scan engine

I also went into the Control Panel, as suggested - and the Interactive Mode was already checked.

I also looked at a couple of documents trying to figure out what I did wrong.  And I still am not sure what I did wrong or am not doing.  I'm sorry if I'm a bit of a dunce at this.  Any help would be greatly appreciated.

SLH's picture

I just wanted to thank everyone who posted comments for their help.

I don't know what happened (as I didn't do anything beyond what I posted) - but Live Update is working.  I was able to download an update that was just over 1 Meg., so I'm assuming that somehow the xdb file wound up working.

I noticed during the update that there were 4 files and I also wanted to say a big thank you to the technician(s) who are bundling the updates in shorter packages.  I hope that you can continue to provide the updates in smaller sizes and/or multiple files (< 15 Megs.).

This forum is great!  Thanks again for all the help!

Ashish-Sharma's picture

Hi Slh,

If you have received your answer please don't forgot Mark as solution.which comments best help you..

Thanks In Advance

Ashish Sharma

Mick2009's picture


the program is

I really do recommend upgrading this as soon as possible.  That is a very old version of SAV and it was not engineered to work with today's large defintiion file sizes.  The final releases of SAV were OK with large files (SAV 10.1 MR10 for instance), but the version you are running is six and a half years old.  It's definitely due for an update. &: )

SEP 11 is a better product because it has a firewall and IPS built-in: SEP 12.1 is better still because it has Insight reputation-based protection.   Please contact your IT administrator and see if you can get your defenses improved ASAP: there's a lot of very bad stuff in circulation at the moment.  For more info on the latest threats, please see

Many thanks, SLH! 

With thanks and best regards,