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Symantec LiveUpdate - HTTP Failover Server

Created: 11 Feb 2014 • Updated: 12 Feb 2014 | 25 comments
This issue has been solved. See solution.

Hi, friends.

I installed LUA on my new server, but when i try download UPDATES- i have: 

Symantec LiveUpdate - HTTP Failover Server http://liveupdate.symantec.com:80/ Unreachable Never
Symantec LiveUpdate http://liveupdate.symantecliveupdate.com:80/ Unreachable 
 

But another old server work withuot problem.

Operating Systems:

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James007's picture

You can open below ports

URLs

hosts/0/url=http://liveupdate.symantecliveupdate.com:80
hosts/1/url=http://liveupdate.symantec.com:80
hosts/2/url=ftp://update.symantec.com/opt/content/onramp

How to determine whether your firewall is blocking LiveUpdate

 

 

Article:TECH139451 | Created: 2010-09-09 | Updated: 2011-08-26 | Article URL http://www.symantec.com/docs/TECH139451

 

SOLUTION
cloom@live.ru's picture

I find problem- 80 port was is close to http://liveupdate.symantecliveupdate.com

cloom@live.ru's picture

Tell me pls. Can i made connect LUA to  http://liveupdate.symantecliveupdate.com use proxy setting in LUA?

cloom@live.ru's picture

Good morning.

I have same problem on my new SEP:

On the Symantec Protection Manager server there are no last contents from the internal Central LiveUpdate server.

I run download content and its downloaded, but i have this error again

cloom@live.ru's picture
15:33:03 ALMT:  LiveUpdate succeeded.  [site: My Site]  [server: WSUS2012]
15:33:03 ALMT:  LUALL.EXE finished running.  [site: My Site]  [server: WSUS2012]
15:33:03 ALMT:  LUALL.EXE finished.  There were no new content updates. Return code = 1.  [site: My Site]  [server: WSUS2012]
 
But on the LUA server we have update:
Free Disk Space:   95 784MB  
 
Used By Database:   65MB  
 
Used By Updates:   3 446MB  

 

James007's picture

Check this articles

"There were no new content updates. Return code = 1" Definitions are not up to date on the Symantec Endpoint Protection Manager

 

Article:TECH95830 | Created: 2009-01-28 | Updated: 2011-09-28 | Article URL http://www.symantec.com/docs/TECH95830

 

James007's picture

Try to clear virus definitions if doesn't help please post LiveUpdate.log file

Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions.

 

Article:TECH104721 | Created: 2008-01-15 | Updated: 2013-05-17 | Article URL http://www.symantec.com/docs/TECH104721

 

cloom@live.ru's picture

Even the client who is connected on a straight line to the liveUpdate server, says that there are no updatings

cloom@live.ru's picture

On the Symantec Protection Manager server there are no last contents from the internal Central LiveUpdate server

Server SEP connecting to internal LiveUpdate Server " LUALL.EXE successfully updated the content. Return code = 0"

But why update not apply at him, a dont know((((

Rafeeq's picture

open this link in browser

http://YourLuadminserver:7070/clu-prod
Example: 10.0.0.1:7070/clu-prod

what do you see?

Rafeeq's picture

can you post the lue.log please..

you can find it here

http://www.symantec.com/business/support/index?pag...

Am I right in assuming that your clients and SEPM are not getting udpates from Luadmin?

cloom@live.ru's picture
 
 
****************************************************************************************************
Symantec LiveUpdate Engine 2.2.2.3   (Release)
OS: Windows 2008R2 Server Standard 64-bit, VerInfo: 6.1, ServicePack: 1.0
LanguageID: 00000409
WinHttp.dll Version: 6.1.7601.17514
----------------------------------------------------------------------------------------------------
Session started at: 2014/02/19 16:26:28.688    (UTC +06:00)
ProcessId: 1324, ThreadId: 4212, SessionId: 14, Machine ID: 4CAF704E-894C-DC5A-0A1B-5B062EF85DAD, Agent Field: SEP/12.1.4013.4013, MID/{4CAF704E-894C-DC5A-0A1B-5B062EF85DAD}, SID/14
----------------------------------------------------------------------------------------------------
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {50B092DE-40D5-4724-971B-D3D90E9EE987}, P: SEPC SRTSP Settings, V: 12.1 RU2, L: SymAllLanguages.
  Component: Moniker: {E8827B4A-4F58-4dea-8C93-07B32A63D1C5}, P: SEPC Extended File Attributes and Signatures 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1 RU2, L: SymAllLanguages.
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {07B590B3-9282-482f-BBAA-6D515D385869}, P: SEPC Virus Definitions Win64 (x64) 12.1 RU2 H, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {FC1DE9A6-0007-4f4a-9CDB-BB89A857F51D}, P: SEPC Virus Definitions Win64 (x64) 12.1 RU2 H, V: MicroDefsB.Jan, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {E8827B4A-BEEF-4dea-8C93-07B32A63D1C5} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  OnNotify() method for callback {73D8F7DB-5990-4EDF-945E-53047F1A8230} returned 0x0
  OnNotify() method for callback {57CD7B31-861B-46be-8EBD-AED7EDF28F76} returned 0x0
  Server selection complete. Server is HTTP://LiveUpdate.sbk.ru/clu-prod on port 7070.
  Connected using proxy: (172.16.1.54:8080).
  OnNotify() method for callback {E8827B4A-BEEF-4dea-8C93-07B32A63D1C5} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  OnNotify() method for callback {73D8F7DB-5990-4EDF-945E-53047F1A8230} returned 0x0
  OnNotify() method for callback {57CD7B31-861B-46be-8EBD-AED7EDF28F76} returned 0x0
  ***** Session Results *****
  Total Updates Available: 0
  Total Updates Succeeded: 0
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  Session result code: 0x00000000
----------------------------------------------------------------------------------------------------
Session ended at: 2014/02/19 16:26:30.170    (UTC +06:00)
****************************************************************************************************
 
Rafeeq's picture

You seem to be having proxy, check this document to see the system account proxy settings

http://www.symantec.com/business/support/index?pag...

cloom@live.ru's picture

Where will i have do this? I have two servers: SEP and liveUpdate. 

cloom@live.ru's picture

at 12:00 /INTERACTIVE "C:\Program Files\Internet Explorer\iexplore.exe" this comand not work in Windows 2012R2(

Rafeeq's picture

we will come to that part.later,

can you confirm if you have selected all these components in your Luadmin

https://www-secure.symantec.com/connect/articles/l...