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Symantec Mail Security 6.5 for Microsoft Exchange Build 6.5.8.285 still not in FileConnect for my customers under SYMC PROTECTION SUITE ADVANCED BUSINESS EDITION 4.0 in Germany

Created: 14 Nov 2012 • Updated: 15 Nov 2012 | 2 comments
Rolf Niedhorn's picture
This issue has been solved. See solution.

Symantec Mail Security 6.5 for Microsoft Exchange Build 6.5.8.285 was released October, 1st and it still not in FileConnect for my customers under SYMC PROTECTION SUITE ADVANCED BUSINESS EDITION 4.0 in Germany.

I tried the serial numbers for all of them without effort.

Is Symantec still in the process of rolling it out?

I know it will take a while, but not more than 4 weeks after the initial release.

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TSE-JDavis's picture

There can sometimes be delays in publishing to the Suite profiles. You can always contact Customer Care and request a temporary serial number to download it.

http://www.symantec.com/support/assistance_care.jsp

In the meantime, our Trailware site is up to date, so you can download it there:

http://www.symantec.com/mail-security-for-microsof...

SOLUTION
Rolf Niedhorn's picture

Thank you, TSE-JDavis,

oh, I always forget the Trialware site as alternative smiley.

No need to call customer care, we don´t have to hurry.

Rolf

Rolf Niedhorn (Hamburg, Germany)

NIERO@net e.K.