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Symantec Mail Security for Exchange: after upgrade spam not blocked

Created: 07 Dec 2012 | 2 comments
rmo's picture

This is a Windows Small Business Server 2008 running Exchange 2007.  The customer had SMS 6.x for Exchange  and I did an upgrade to v last night.  I checked to make sure that all the settings from v 6 were transferred over to v 7. 

This morning, the customer reports users are receiving spam.  The quarantine is working for prohibited attachments, etc., but lots of very obvious spam messages are getting through to the users. 

I have tried restarting all the SMS services.  I've placed a support call to Symantec tech support.  Any ideas while I wait?   (Rebooting this server during business hours is not a desireable option). 

Thanks muchly ...

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rmo's picture

I fixed this more or less by accident; Symantec Technical support later confirmed the fix. 

Disable the premium anti-spam service, then re-enable it.