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Symantec Mail Security Brightmail Gatewa

Updated: 23 May 2010 | 5 comments
RolandAY's picture
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This issue has been solved. See solution.

Hi

I have been trying to update Brightmail gateway virtual appliance unsuccessfully using the
#update download
command as it keeps failing with the error can not read from server, 
any idea on how to solve that.

(I am on version 7.6 update shall move the system to v8)
cheers...

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Roju's picture
30
Jun
2009
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Using any proxy?

If you are using any proxy, please check that it does not interrupt the download. I had the same problem while downloading, and once I gave required access in proxy it went through.

Regards,
...rOjU...

RolandAY's picture
30
Jun
2009
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 Hi Ruju, no i am not using

 Hi Ruju,

no i am not using proxy the machine has full nat access to the internet

is there a way to download the packages seperately and initiation the update install 

or maybe instructing update download to continue from the step it last stoped on 

it is downloading the first 4 packages then stopping.

KevK76's picture
30
Jun
2009
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Keep running 'update download'

If the 'update download' fails, don't worry just keep running the command and eventually you'll have all the packages.  Some packages may take some time, but just keep doing it and you'll get there.

Kevin 

RolandAY's picture
30
Jun
2009
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solution

Hi guys,

After looking the error i got on symantec I found the below KB I also included the exact solution Copy Past 

http://service1.symantec.com/support/ent-gate.nsf/...

 Problem:
The response to the CLI command "update download" includes the following errors:
Err http://localhost i386/stable usbutils 0.11-1
Could not connect to localhost:8080 (127.0.0.1). - connect (111 Connection refused)

Failed to fetch http://localhost:8080/products/smsapp/prod/i386/RP... Error reading from server Remote end closed connection

Solution:
Login to the command line interface (CLI) as admin
Type the following command:
service controlcenter stop
Type the following command:
service agent stop
Type the following command:
update download
After the update download command completes, type:
update install
To fully seat the updates, initiate a restart of the operating system by typing:
reboot

Cheers...

RolandAY's picture
13
Jul
2009
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