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Symantec Mail Security unable to scan email tags it as bad mail and no alert is sent to Admin

  • 1.  Symantec Mail Security unable to scan email tags it as bad mail and no alert is sent to Admin

    Posted Jan 09, 2009 11:12 AM
    I have problems with emails not been delivered to my clients. On the Exchange server log I see the following message:

    Source: Symantec Mail Security for Microsoft Exchange
    Category: Unscannable
    Event ID: 348
    SMTP scanning failed on the message with subject: XXXXX.  This message has been set as bad mail on the SMTP server.

    Can anybody explain what exactly is causing this error (if I oush the same email from back up it's delivered successfully)?

    Also is there a way to receive alerts for unscannable emails as I have checked all notification setiings and couldn't find anything for "unscannable" within Symantec.

    Thank you in advance.


  • 2.  RE: Symantec Mail Security unable to scan email tags it as bad mail and no alert is sent to Admin

    Posted Jan 14, 2009 02:25 PM

    Hi,

     

    This may be due to a time out but I would suggest that you actually call into the Mail Security queue to get further details on why this is happening. I do not believe this to be a SEP issue but a SMSME issue.

     

    You may also want to check some of hte other forums, as I don't know if this is where you'd get the best response...

    iF I understand your original question,  you are asking a question about Mail Security for Microsoft Exchange (as opposed to SAV 10 and SCS3.1, both of which have email-scanning, but are not "Mail security for..."

     

    Best,

     

    Eric

    Message Edited by Hear4U on 01-14-2009 11:29 AM