Client Management Suite

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  • 1.  Symantec Management Agent 7.1 getting redirected to old NS 6.5 Server

    Posted Dec 08, 2011 03:17 PM

    We are in the middle of an upgrade to SMP 7.1.  We've pushed the agent to about 50 or so systems currently, and select few are getting redirected back to the old NS Console.  It's not all systems just one or two here and there.  Any suggestions what could be causing this from our 6.5 environment?  Need help ASAP.



  • 2.  RE: Symantec Management Agent 7.1 getting redirected to old NS 6.5 Server

    Posted Dec 15, 2011 12:29 PM

    Here's my theory...

    The SMP 7.1 agent receives a task.  Upon task completion or at the scheduled interval, the client refreshes it's task server list.  It finds the old NS 6.5 task server and attaches to it.



  • 3.  RE: Symantec Management Agent 7.1 getting redirected to old NS 6.5 Server

    Posted Dec 16, 2011 09:42 AM

    Check that you have disabled Altiris agent rollouts on the 6.5 server.



  • 4.  RE: Symantec Management Agent 7.1 getting redirected to old NS 6.5 Server

    Posted Dec 16, 2011 11:42 AM

    I agree with buzz.  That is what was happening to us.



  • 5.  RE: Symantec Management Agent 7.1 getting redirected to old NS 6.5 Server

    Trusted Advisor
    Posted Jan 31, 2012 03:56 PM

    I had the same thing but I had only disabled network discovery against our known server VLANs.  I forgot about the collection of "Discovered Computers with No Altiris Agent Installed" as well as the policy that deploying the agents against that collection.

    I also wound up with about 25 servers that were so destroyed by trying to install the NS6 agents on top of the NS7 agents that I wound up having to "aexagentutil.exe /clean" them and then redeploy the NS7 agents.