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Symantec Management Agent can't send Basic Inventory and get Policies

Created: 10 Oct 2012 | 3 comments

 

Dear all,

I'm writing here after reading a lot of documents, and I was not able to find a fix for my issue.

Here we have an Altiris 7.1 NS and clients, Symantec Management Agent, running in 7.1.15280.8280.

I have made the Altiris installation here, we have about +2500 computers registered in the NS. But I'm having a problem that I'm not able to solve.

I was asigned with a new PC this days. I noticed that the suppor team already installed the Altiris Agent before joining the PC to the corporate domain (AD 2003). I noticed that no server was active for the agent and I made a "/server:<servername>" and everything looked fine. But, my big surprise was when I realized that the pc was still showing itself in the NS Console as unmanaged, and no basic inventory was sent, also no policies change received.

 

I uninstalled the agent (made a full clean, including registry entries) and deploy again the agent. Nothing happened.

After that, I tried reseting the guid, but no luck. 

I have no firewall enable, I'm in the local LAN and I can reach the NS server.

Something more strage? In the Task Server configuration I can see the asigned site server for my location and the dates are okey for it. I cannot understand whats happening.

I opened the RAAD to try to get extra info and in the logs I can see this:

<event date="Oct 10 18:01:59" severity="1" hostName="LARBUE9148" source="ConfigServer" module="AeXNSAgent.exe" process="AeXNSAgent.exe" pid="17520" thread="14020" tickCount="30037898"><![CDATA[SendBasicInventory failed: Invalid data received in HTTP response. Expected 907 bytes, received 0 (-2147024883)]]></event>

<event date="Oct 10 18:01:59" severity="2" hostName="LARBUE9148" source="CoNetworkTransport(349)" module="AeXNetComms.dll" process="AeXNSAgent.exe" pid="17520" thread="14020" tickCount="30037898"><![CDATA[Invalid data received in HTTP response. Expected 907 bytes, received 0 (-2147024883)]]></event>

<event date="Oct 10 18:01:59" severity="2" hostName="LARBUE9148" source="AeXNetworkTransport" module="AeXNetComms.dll" process="AeXNSAgent.exe" pid="17520" thread="14020" tickCount="30037852"><![CDATA[PostFile to 'http://WARGROI048.<mydomain>/Altiris/NS/Agent/PostEvent.aspx?priority=0&source=2AF96059-E24B-4901-AA91-9C724048C8B1' failed: Invalid data received in HTTP response. Expected 907 bytes, received 0 (-2147024883)]]></event>

Can anyone give me some help with this issue?
Ideas?

Thank you so much for your time!

Best regards,

Cristian Panelli

 

 

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Cristian Panelli's picture

Dear all. 

I found the issue.

After going crazy and thinking that my environment was heathly (I didn't noticed that it coud be failing, because the other agents seemed to be working) I decided to take a look at the NS.

Once there, I found a lot of log entries with messages related with "full queue".

Once I started looking for a solution for that, I also realized that the NSE (Notification Server Event) files were in the %ProgramData% foldter, not in the %ProgramFiles% as I thought they were.

Once there, I found +6K files not processing. 

I found the fix for the solution in the following link:

 http://www.symantec.com/business/support/index?page=content&id=TECH191665

Hope this help someone else.

We have a Monitoring tool, so I'm going to make a monitor health for Altiris incluiding one counting the folder size in term of Q of files.

Best regards!

Cristian

Sachin Sawant's picture

Reinstall the agent and check NS host name ping in client site.