Do these troubleshooting KBs help at all?

How to troubleshoot a failed Altiris Agent push,  Altiris 6:
https://kb.altiris.com/article.asp?article=1547&p=1

Information on the Altiris Agent Installer Service's AeXSWDinstSvc.exe, Altiris 6:
https://kb.altiris.com/article.asp?article=2029&p=1

Information on the Altiris Agent Installer Service's AltirisAgentInstSvc.exe, Altiris 7:
https://kb.altiris.com/article.asp?article=48236&p=1

hi,

do you have receive solution ?

Hi,

I am not sure, how these articles should fix my problem, but it is very informative articles.

Thanks,

Hi Shakeelmo

This could be related to firewall, if you have a firewall enabled on the client, that could definently be your problem.
It you could try pinging the machine from your NS, in order to see if the IP does get resolved as it should via DNS.

If your clients are not a member of a domain, you also need to have enhanced filesharing enabled.

/Morten

Hi mortenleth,

Yes, firewall is enabled in all the clients in our organizaion.You mean I should disabled it and try to push the installation for the agent.

Thanks,

Hi Morten,

What are the configuration changes you want me to do in the firewall ?, so that I can push the remote installation of management agent.

Thanks,

Shakeel

Hi Shakeelmo,

You Ideally don't want to disable the firewall, I had to create a logon script to enable file & print sharing and network discovery then we could push the agent:

netsh advfirewall firewall set rule group="network discovery" new  enable=yes
netsh advfirewall firewall set rule group="File and Printer Sharing" new  enable=Yes
exit

regards,