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symantec management agent install page giving error

Created: 13 Apr 2013 | 9 comments

Hi

We using ITMS 7.1 SP2b

In our console suddely Symantec Management Agent install page giving this error when we going we going to open this page

SMP Agent.JPG

Operating Systems:

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luke.s's picture

Hi CBZ9104,

Could you please verify the error message using the Altiris Log Viewer? Please let us know witch error message is logged when you click on this item.

Regards,

Fábio Sanches

If the suggestion has helped to solve your problem, please mark the post as a solution.

Fábio Sanches
IT Technical Manager | WTR Services | www.wtrservices.com.br

CBZ9104's picture

Hi Fabio

Kindly find attach logs and screenshot of the log viewer

logs screenshot.JPG
AttachmentSize
logs.zip 13.48 KB
Sachin Sawant's picture

Hi CBZ9104,

This error connected to database communication, please tell me the NS server and SQL server located in same server or not…
This error showing only installation agent tab or any other tab also.
 

CBZ9104's picture

Hi Sachin

NS server and SQL Server are on different hardware.

This particular error is coming  only for this Symantec Management Agent Install page only

Sachin Sawant's picture

Please stop the Collect Inventory Police.

and change following regedit setting

http://www.symantec.com/connect/forums/problem-nse-files

 

luke.s's picture

Hi CBZ1904,

There is an option to use the AexConfig.exe \reconfigure. Please open the cmd.exe with Administrative Rights:

1) Using the cmd.exe go to E:\Program Files\Altiris\Notification Server\Bin

2) Execute the following command line:

AeXConfig.exe /configure "e:\Program Files\Altiris\Notification Server\Config\CoreAgentSettings.config"

If your Notification Server is installed in another drive, please change letter E: for the proper drive letter.

Regards,

Fábio Sanches

If the suggestion has helped to solve your problem, please mark the post as a solution.

Fábio Sanches
IT Technical Manager | WTR Services | www.wtrservices.com.br

KNP's picture

Hi CBZ9104,

This error connected to database communication, Please let me know about database is it offbox?

technical_specialist's picture

Check the article

Getting an error 'Symantec Management Server Error' page when trying to view inventory from the Resource Manager screen.

Article:TECH170970  |  Created: 2011-10-03  |  Updated: 2011-10-04  |  Article URL http://www.symantec.com/docs/TECH170970

Symantec Management Server Error, cannot open Altiris console

Article:TECH41540  |  Created: 2009-02-27  |  Updated: 2009-02-27  |  Article URL http://www.symantec.com/docs/TECH41540

As per logs

Getting warning TaskServerHandler client object that object TaskServerHandler is not installed: Invalid class string (-2147221005) in the log

Article:TECH166064  |  Created: 2011-08-01  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH166064

ERROR: "Object TaskServerHandler is not installed" - Client Task Agent becoming unregistered

Article:TECH127269  |  Created: 2010-03-31  |  Updated: 2011-01-11  |  Article URL http://www.symantec.com/docs/TECH127269
 

https://www-secure.symantec.com/connect/forums/symantec-management-agent-crashes