Symantec Management Platform (Notification Server)

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Symantec Management Agent is not getting installed remotely.

  • 1.  Symantec Management Agent is not getting installed remotely.

    Posted Dec 18, 2011 10:39 PM

    - Removed all the Altiris registry entries manually in a Windows XP laptop.
    -  Restarted the laptop and retried to push the Symantec Management Agent from the NS, however the Symantec Management Agent was not getting installed.
    - Tried to download the package and install the Symantec Management Agent, however Windows XP laptop was unable to install the agent.
    - Clients are able to resolve the DNS properly.



  • 2.  RE: Symantec Management Agent is not getting installed remotely.

    Posted Dec 21, 2011 11:28 AM

    jesujose,

    have a look in the root of %WINDIR% e.g. c:\windows and see if you have the aexagentinstsvc stub in there. if so, delete it and try again.

    What are the event viewer logs saying, anything? Permissions definitely ok for the account(s) you're using?

    What error messages are you having?