Symantec Management Platform (Notification Server)

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  • 1.  Symantec Management Agent is not installing on certain computers

    Posted Jun 17, 2015 11:33 AM

    I am new to the Symantec Management Platfrom 7.5 Console.  The NS server is on Windows Server 2008 64bit. SQL is installed on that server as well.

    We been trying to push the agent to a certain group of computers with Win 7 64bit.  Immediatley they fail, 'Failed to copy 'Symantec Management Agent install service'.  Local Admin group has the correct admin credentials. Firewall and UAC is turned off by GP.  Verified on computers that they are. Not able to browse to C$ or Admin$ from my system or the NS server.  Talked with our Firewall Engineer to see if there was any changes in last 30 days and said there haven't been. We are able to deploy the agent from the Console to other systems in the environment, but just not to these set of computers.

    Are there any other suggestions that I could try to get these pushed through the console versus manually installing the agent?

    Thanks an advance!



  • 2.  RE: Symantec Management Agent is not installing on certain computers

    Posted Jun 18, 2015 06:34 AM
    If you can't browse the C$ or Admin$ shares and you don't know why you need to fix this rather than try and find a workaround. Use Computer Management on one of those PCs to make sure those shares exist then see if you can browse to them from one of that set of computers.


  • 3.  RE: Symantec Management Agent is not installing on certain computers
    Best Answer

    Posted Jun 18, 2015 11:33 AM

    Thanks, did try using Computer Management and was not able to connect. 

    I was able to fix this.  I discovered in the A.log, the error "Not able to find Network Path"  I then connected to the Services on one of the systems in the group and enabled "Server" service, then set to Automatic Start.  Next tested browsing to C$ and it worked.  In SMP, I am now able to push the agent and collect the inventory.  Applied the same Service fix to the rest in the group and now SMP is able to push the agent to the rest.  I hope this helps others that have tried other fixes, but was not able to resolve it.