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  • 1.  Symantec Management Agent not installing on client

    Posted Oct 15, 2012 03:12 PM

    I am using the Symantec Management Agent Install page to push the agent to the client by typing in the computer name, selecting Add, and choosing the Install option.

    The console will report that the Remote Install Finished successfully.  However, that does not appear to be the case.  Although the installer service process shows up in the client PC task manager, it disappears after x amount of time and there are never any other processes that run after that.  I can also confirm that the Altiris folder does not show up/exist in Program Files on a Windows 7 machine.  Interestingly enough, the agent was installed on this very same device last week, but I uninstalled it this morning after it continously failed to launch.

    Any thoughts?



  • 2.  RE: Symantec Management Agent not installing on client

    Posted Oct 15, 2012 05:42 PM
      |   view attached

    Attached is a screenshot of what is "installed" when I delete the computer in All Resources in Altiris.  The folder (and files) do not exist before the Install is set to run.



  • 3.  RE: Symantec Management Agent not installing on client

    Posted Oct 16, 2012 06:14 AM

    AFAIK deleting the computer in All Resources will not affect what is on the client PC, the PC will just send Basic Inventory again and recreate the Computer Resource.

    To troubleshoot push installs, look at the AeX... log files in %windir% or %windir%\system32

     



  • 4.  RE: Symantec Management Agent not installing on client

    Posted Oct 16, 2012 10:49 AM

    Here is today's log from the file "AltirisAgentInstSvc" in %windir%:

     

    2012-10-16 08:23:49: Failed to create symbolic link between 64 and 32 bit registry views. Error: 2
    2012-10-16 08:23:49: Remote Installation Service build (7,0,0,25)
    2012-10-16 08:23:49: Started as service: Altiris Agent Installation Service
    2012-10-16 08:23:49: Install arguments saved.
    Source URL: http://DBGBAT2.b.com/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe
    Legacy Agent Package: 
    Server Name: DBGBAT2.b.com
    Install Path: 
    Download Chunk Size: 1024
    Download Pause Interval: 25
    Show Tray Icon: NO
    Show Start Menu: NO
    Use Proxy Preconfig: NO
    Register Diagnostics: NO
    Log Enabled: YES
    Enable "Add/Remove": YES
    Uninstall: NO
    Extra Parameters: 
    2012-10-16 08:23:49: Sending 'Remote Install Started: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:23:52: Sending 'Checking Prerequisites: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:23:54: Requirements check: 
    Required: Windows XP or above
    Detected: Windows 7 Enterprise - 6.1 Service Pack 1 
    Required: Windows XP or above
    Detected: Windows 7 Enterprise - 6.1 Service Pack 1 
     
    Requirements met OK.
    2012-10-16 08:23:54: Sending 'Checked Prerequisites: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:23:55: Downloading agent installer from URL: http://DBGBAT2.b.com/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe
    2012-10-16 08:23:55: Sending 'Starting Download: Success' message to 'http://DBGBAT2.blick.com/Altiris/'.
    2012-10-16 08:24:59: Download status (bytes): cached: 0, transfered: 6221824, total: 23920776.
    2012-10-16 08:26:01: Download status (bytes): cached: 0, transfered: 12443648, total: 23920776.
    2012-10-16 08:27:03: Download status (bytes): cached: 0, transfered: 18665472, total: 23920776.
    2012-10-16 08:27:57: Download status (bytes): cached: 0, transfered: 23920776, total: 23920776.
    2012-10-16 08:27:57: Sending 'Finished Download: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:27:59: Sending 'Starting Install: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:28:00: Running: "C:\Windows\AeXNSC.exe" -s -a ns="DBGBAT2.b.com" nsweb="http://DBGBAT2.b.com/Altiris/" NOTRAYICON NOSTARTMENU ADDREMOVE   /s
    2012-10-16 08:28:09: Unable to create Altiris Agent object to set server. Error: (null). Error Code: 0x154
    2012-10-16 08:28:09: Sending 'Finished Install: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:28:10: Sending 'Remote Install Finished: Success' message to 'http://DBGBAT2.b.com/Altiris/'.
    2012-10-16 08:28:12: Running self uninstaller command: C:\Windows\AltirisAgentInstSvc_del.exe -slfsrvcdelete "Altiris Agent Installation Service"
    2012-10-16 08:28:12: Service work complete.
     


  • 5.  RE: Symantec Management Agent not installing on client

    Posted Oct 16, 2012 12:08 PM

    I suspect the previous agent uninstall hasn't completed properly. Try deleting the program files and registry entries manually and rebooting.



  • 6.  RE: Symantec Management Agent not installing on client

    Posted Oct 16, 2012 01:53 PM

    I have deleted the Program Files.  Are there any particular registry entries that need to go?



  • 7.  RE: Symantec Management Agent not installing on client

    Posted Oct 16, 2012 05:31 PM

    If you don't use Deployment Server 6.x and the AClient then pretty much the whole Software\Altiris key can go.

    Check in Services that the agent install service isn't still there, if it is use sc delete.. to remove it.



  • 8.  RE: Symantec Management Agent not installing on client
    Best Answer

    Posted Oct 16, 2012 05:37 PM

    I ran a search in the registry for "Altiris" and deleted all instances found (including the one you recommended).  Unfortunately, it still did not install correctly after rebooting.  I did a System Restore and now the agent works as expected.  Thank you for your help.