Video Screencast Help

Symantec management Agent not running

Created: 06 May 2011 | 5 comments

When I try to click AeXAgentActivate.exe from C:\program files\altiris\altiris agent, and I get the error message say

"AeXClientActivate , please ensure the Altiris Agent service is running before attempty to activate the UI"

So I have to go to the services from manage, start Symantec Management Agent.

This happen a lots of my users, We have about 1,800 machines in our enviroment.

Anyone knows what is going on? why the service stop to running?

Please see the attachment



Comments 5 CommentsJump to latest comment

andykn101's picture

to find out why the Symantec Management Agent keeps stopping.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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mclemson's picture

After reviewing the logs, if you need guidance, feel free to post the juicy parts or the entire log here for assistance.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

allhart3735's picture

I have found this on certain machines that have a bad install of the agent. Uninstalling the agent completely and reinstalling usually takes care of this issue.

Zac H's picture

I've had this exact same thing show up when upgrading an x64 OS from the 7.0 (32 bit) client, to the 7.1 (64 bit) client.

The only fix was to clean and reinstall the agent.  Would have been nice if the actual upgrade policies would work, but they don't.