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Symantec Management Agent push

Created: 28 May 2013 • Updated: 17 Jun 2013 | 18 comments

Hi all ,

I faced a problem with Symantect Management Agent installation . I did a push Agent to client , the status report that success but on the client I did not find any Symantec Management Agent icon .Can anybody met this problem , please help !

Operating Systems:

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James007's picture

Check the AeX... logs in the %windir% or %windir%\system32.

technical_specialist's picture

Hello,

Kindly confirm the "Symantec Management Agent" Servie aavailable or not?

Check the Altiris folder under program file folder, is it available or not?

ballam's picture

Hi technical_specialist

There is Altiris Agent Installation service appeared on client machine .and there are not any foler Altiris under program file folder .

James007's picture

Hi,

Check this

Known Issue: Incorrect agent installation status is shown when the client time is behind the Notification Server time

Article:TECH46209  |  Created: 2009-10-27  |  Updated: 2009-10-27  |  Article URL http://www.symantec.com/docs/TECH46209
technical_specialist's picture

Hello,

you could use the pull method by using the URL specified on the push download page.  By default the URL ishttp://<servername.domain.com>/Altiris/NS/Agent/AltirisAgentDownload.aspx.

Check wheter it work or not?

Altiris Agent push installation common problems

Article:TECH11685  |  Created: 2005-09-09  |  Updated: 2008-07-25  |  Article URL http://www.symantec.com/docs/TECH11685

Altiris Agent push errors

Article:TECH13407  |  Created: 2006-04-05  |  Updated: 2012-03-27  |  Article URL http://www.symantec.com/docs/TECH13407
ballam's picture

hi ,

I also tried this way , but i still can not see any Agent on client .

altiris.JPG
technical_specialist's picture

Check the registry and remove it then try again

http://www.symantec.com/connect/forums/how-delete-altiris-agent-completely-system-which-deleted-all-altiris-agent-related-file-user#comment-5896281

Instructions for the complete manual uninstall of the Altiris agent

Article:HOWTO2463  |  Created: 2005-09-13  |  Updated: 2012-08-09  |  Article URL http://www.symantec.com/docs/HOWTO2463

you could use the pull method by using the URL specified on the push download page.  By default the URL ishttp://<servername.domain.com>/Altiris/NS/Agent/AltirisAgentDownload.aspx.

ballam's picture

hi ,

after followed the instruction to delete altiris in registry , I push the Symantec Management Agent againt but the problem is same . :-(

technical_specialist's picture

Hello

Kindly post the log

%windir% or %windir%\system32

So we can find the actual reason of the error and provide the troubleshooting step.

If any event can generate while deploying then also provide it.

raju123's picture

hi,

1 ) You can download Altiris client in http://<servername.domain.com>/Altiris/NS/Agent/AltirisAgentDownload.aspx.

2) RUN CMD figd location where you save altiris client package

3) AeXNSC.exe /install /ns=(Server name) You can find command under URL http://<servername.domain.com>/Altiris/NS/Agent/AltirisAgentDownload.aspx.)

ballam's picture

i downloaded the file AeXNSC.exe and run it on client but there is an errors as in the picture below , anybody get the same problem ?

AeXNSC.JPG
W007's picture

Hello,

You can run on command promot.

1) copy package on C: Drive

2) Run CMD.

3) Type command AeXNSC.exe /install /ns=ABC.Yahoo.com

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

technical_specialist's picture

Hello,

This error come because some of the registry file is still available in Client.

Check agian "Symantec Management Agent" Service is available or not

If it availble then you need to remove it.

After Removing then try again to install.

Below link Assist to clean all Registry

https://www-secure.symantec.com/connect/forums/how-delete-altiris-agent-completely-system-which-deleted-all-altiris-agent-related-file-user

https://www-secure.symantec.com/connect/forums/how-can-i-uninstall-altiris-agent-workstation

https://www-secure.symantec.com/connect/forums/symantec-management-agent-not-installing-client

Remove the Altiris Agent / Symantec Management Agent Subagents (PLUG-INS) through a logon script or similar

Article:TECH183526  |  Created: 2012-03-12  |  Updated: 2012-03-12  |  Article URL http://www.symantec.com/docs/TECH183526

Instructions for the complete manual uninstall of the Altiris agent

Article:HOWTO2463  |  Created: 2005-09-13  |  Updated: 2012-08-09  |  Article URL http://www.symantec.com/docs/HOWTO2463
Sachin Sawant's picture

check the services (altiris) in client site, if its available restart it.

raju123's picture

Please update the current status in thread or mark as Solved with the helpful one.