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The Symantec Management Client service entered the stopped state

Created: 28 Oct 2012 • Updated: 05 Dec 2012 | 11 comments
This issue has been solved. See solution.

Have installed SEP client (12.1) on a Windows Server 2003 computer, this client install has run fine on all other computers (approx 500) on the network, except on THIS machine, the install completes, the services attempt to start, and the Symantec Management Client services starts and stops! Try to start this service manually and you get the "The Symantec Management Client service on Local Computer started and then stopped. Some services stop automatically if they have no work to do..." Well this service DOES have work to do, and I'd like it to do it!

I haven't found anything else in trawling these forums that can helop me, does anyone have any ideas? I have even installed a generic client installation without the specific sylink.xml file pointing to the group on the SEPM server, but no joy.

Any help or suggestions would be appreciated!

Thanks
Harvansh Singh

 

Comments 11 CommentsJump to latest comment

.Brian's picture

What components do you have installed?

Have you tried doing a complete uninstall/reinstall?

I would suggest running cleanwipe to completely remove. See this thread on getting cleanwipe:

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

harvansh Singh's picture

I have not unstall the SEP. I need solution without unstallution and reboot if there is any way.

Please help how to stat the SEP services without take reboot to system.

Regards

Harvansh Singh

.Brian's picture

Try running a repair on the client. This will not require a reboot.

In my experience, however, this issue has needed a reboot to correct more often than not.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

harvansh Singh's picture

Hi Sir,

In that system all services are running properly apart from SEP services. As per my knowledge machine is not having any problem but in SEP some issue is there so SEP services is not able to start. Please let me know any option is posibale from registry and SEP program file end . But we can not take reboot the machine any condition.

Regards

Harvansh Singh

Regards

Harvansh Singh

.Brian's picture

There is no option from registry that I know of, especially one that will not cause a reboot.

I would try a repair from add/remove programs. This will not require a reboot.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

harvansh Singh's picture

Hi,

Could you share SEP file details and how these exists with the registry. Please share all SEP file details and registry value for Best practice documents.

Regards

Harvansh Singh

Regards

Harvansh Singh

Chetan Savade's picture

Hi,

Go through the following similar threads.

https://www-secure.symantec.com/connect/forums/symantec-management-client-service-entered-stopped-state

https://www-secure.symantec.com/connect/forums/sepm-service-could-not-be-started

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

harvansh Singh's picture

Hi all,

Thanks for valuable support, now this issue got resolved.

Regards

Harvansh Singh

 

Regards

Harvansh Singh

SOLUTION
Chetan Savade's picture

Hi,

Thanks for an update, however could you please confirm which steps helped you to resolved the issue.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ashish-Sharma's picture

HI,

If any comments help you please don't forgot mark as solution.

If not please provide Solution

Thanks In Advance

Ashish Sharma